[...] after year and half of use its completely cracked with holes in it. i called about the lifefime warranty and was told that i if my office chair has carpet castor wheels then there is no warranty. There was not literature with my mat when i recieved it so how would i know this? there is no literature on staples website about this either so again there is no way i would know this. But the castor wheel issue aside my mat was still cracked from the get go and just got worse over time - regardless of the type of wheels being used. any way i do not recommend this product i might check out a different brand for my replacement.
Picked ours up at the store with no problem. put it on our new hardwood floors and the floors show thru and still look great. it slides a little..nothing serious. i am very happy with my purchase