I purchased this cartridge as a replacement during pandemic shortages and was quite disappointed. Unfortunately my printer did not seem to recognize it at first and then the cartridge itself did not seem to last near as long nor to print in as good a quality as true HP cartridges would. I normally have no issue with off-brand products but I'll stick with name-brand for this one...
I like to have ink on-hand. To find out that a remanufactured cartridge is defective is very disappointing. Having to wait for a replacement is a waste of time.
Response from StaplesBy January 15, 2021
Thank you for your review we truly regret hearing that you had issues with your Tru Red™ cartridge. You can always reach out to our Tru Red support team at 1-877-228-3128 and they can assist you in resolving any issue you are experiencing with the product.
glad to get free replacement of a defective one with next day service
Response from StaplesBy June 9, 2025
Dear Ervie S. Thank you so much for taking the time to write a review- this made our day! We value our customers’ feedback. If you ever have questions feel free to please email us at Support@cartridge-support.com or contact our customer support team at 866.734.6548.
Would never order a property not in stock at store.
Response from StaplesBy January 13, 2021
Thank you for your review we truly regret hearing that you're not completely satisfied with your Tru Red™ cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product.
I'm glad I took the chance and ordered Tru-Red a few months ago. My printer had no issues accepting the cartridges and they are less expensive than the HP Brand. I have been ordering them ever since.