my helper and I got the wrong one so I have not used it.
Response from StaplesBy September 10, 2019
Hi Frances we're sorry to hear that the Staples Flat Pile Carpet Chair Mat does not meet your needs. To request a return for items ordered online please contact us at 1-800-333-3330 option 3 or access our return center by logging into your account at www.staples.com. If the chair mat was purchased in store you may return to the store with receipt within 14 days for refund. https://www.staples.com/sbd/cre/help-center/returns-policy/
Ordering transaction processing and delivery were outstanding! The product itself left much to be desired. I carefully checked product specs and my carpet depth before ordering and felt assured it met my carpet was within the product stated parameters. I had previously ordered a similar product from a competitor and was disappointed that the chair rollers created dents making it impossible to roll the chair across the mat. Unfortunately this mat responded similarly after working in one position for only about 20 minutes. I only weigh 175 lbs and my carpet depth was within the specs of the product use claims so I'm disappointed and returning the mat. The mat woul be great on very low pile or commercial office carpet.