Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Fresh Scent 50 Fl. Oz - Clear
Average customer rating
4.4
(1,194 Reviews)
Rating breakdown 1,194 reviews
5 Stars
797
4 Stars
227
3 Stars
71
2 Stars
12
1 Star
87
85%of customers recommend this product.
(
394 out of
466)
Customer Reviews for Softsoap - Liquid Hand Soap, Fresh Scent 50 Fl. Oz - Clear
Customer Rating
1
Terrible new scent
on March 11, 2023
Posted by: paul
from Vancouver, BC
Gender:Male
Terrible new scent gives me headaches. I've been buying this specific soap for more than a decade because it had been such a mild scent. Returning this to the store for a refund.
Please change it back, there are plenty of scented options and it was nice to have one that was mild.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, March 13, 2023
We’re sorry our new fragrance isn’t right for you. Please call 1-800-255-7552 and tell our specialist of your experience, so we can try to make this right with you!
Written by a customer while visiting softsoap.com
Customer Rating
1
on July 14, 2023
Posted by: Jennifer
It itrites and makes my skin red and the fragrance is so strong it lingers for a long time even when I eat . Please stop this new fragrance . I feel intoxicated
Written by a customer while visiting softsoap.com
Customer Rating
1
Terrible
on December 23, 2023
Posted by: Terri2
Used this for years in all my soap dispensers. The scent now is so overbearing even my pet is repelled by it. I wear contacts and this irritates my eyes when I put them in and remove them. Why why why did you change a great product? Every time I enter the bathroom it reminds me of my grandma’s house. Looking for an option that I can tolerate.
Response from softsoap.comBy Customer Care, February 10, 2025
We apologize for the delay and are sorry to hear that the new scent isn’t working for you and that it’s causing irritation. Please give us a call at 1-800-255-7552 so we can better understand your experience and help you find a new scent.
Written by a customer while visiting softsoap.com
Customer Rating
2
Missing fishy!
on May 20, 2024
Posted by: Eve
from 98362
Gender:Female
What happened to the cute little insert with the fish on it? Used to be different ones you could buy, now I just see one and it’s on a label, not inside the bottle like it used to be
Written by a customer while visiting softsoap.com
Customer Rating
3
What is the aquarium scent
on March 16, 2026
Posted by: Kuma
The new aquarium smell is quit the hot topic these days. We've received several complaints from many longtime users, but they purchase it nonetheless since this is what they've always done. Mystified by the indescribable aquarium, they wonder what it was that drew them in to the older scent. Notes of fish? Essence of water, both salt and fresh? Maybe the stabilizers to regulate the pH or the smell of aglea from inside the glass. Each use has been a new experience, and the people who use our facilities wonder what it means to have an aquarium scent while they complain of the change.
Written by a customer while visiting softsoap.com
Customer Rating
1
The new fragrance is terrible!
on August 22, 2022
Posted by: Kristen
from Birmingham, Alabama
Verified Purchase:No
I am sensitive to fragrances and have been using Softsoap for years, because it cleans effectively, lathers well, and does not have a strong fragrance. It was my favorite kind of liquid soap--until now. The new fragrance is too strong and irritates me to the point of triggering headaches; it's also unpleasant and cheap smelling. Therefore, I will not be buying this soap anymore unless the fragrance is changed to something better and milder. Please bring back the previous fragrance; it was perfect. As the saying goes, "If it isn't broken, don't fix it."
Pros: Attractive Packaging, Cleans Effectively, Easy To Use, Long Lasting
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, August 27, 2022
Hi there, we're sorry to hear this happened and would like to make this right and gather more information and have you speak to our team of specialist in regards to your experience and to document this appropriately. Please call us at 1-800-221-4607 or reach out to us through any of our live channels here at Consumer_HelpNA@colpal.com (Monday through Friday from 9:00 a.m. to 5:30 p.m. Eastern time)
Written by a customer while visiting softsoap.com
Customer Rating
5
Great classic hand soap!
on January 27, 2019
Posted by: Sassysue
from Orange County, CA
This is a great, classic soap. My family has been using this same soap since 1995 with great success. It has a clean, fresh scent and is very gentle on the skin. A must have for every household.
Pros: Attractive Packaging, Cleans Effectively, Easy To Use, Pleasant Smell
I would recommend this to a friend!
Written by a customer while visiting softsoap.com
Customer Rating
4
Best Scent
on July 13, 2020
Posted by: Joe
from Sacramento, CA
Verified Purchase:No
This soap has been my go to for my bathroom for years. It cleans as soap should and the scent is what keeps bringing me back. I just wish it also came in the foaming type.
Pros: Attractive Packaging, Cleans Effectively, Easy To Use, Pleasant Smell
I would recommend this to a friend!
Written by a customer while visiting softsoap.com