every one I've ordered had to be returned bought 2 the color cartridge leaked both times will never buy them again wasn't going to leave even a single star but it won't let me
I was disappointed to get a handful of blue ink when I opened the package. I cleaned it up and put it in my printer only to find that it could not be read so I had to return the cartridges.
Clearly says its compatible with my printer however it will NOT work at all. Tried all troubleshooters and still will not print. Put old cannon cartridge in and works fine? not worth the hassle returning to get cannon cartridges
Response from StaplesBy May 17, 2021
Dear Bonnie We truly regret hearing that you're not completely satisfied with your Tru Red™ Canon PG-210XL/CL-211XL replacement cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product.
The cartridges came sealed and with their plastic holster. The black cartridge didn't have any leakage of ink but the color cartridge did. As soon as I opened it I got some ink on my hands. I had to wash them and put on a pair of gloves to complete the installation. Other than that I was able to print a test page just fine and both ink levels showed full.
Dear Maria We truly regret hearing that you're not completely satisfied with your Tru Red™ Canon PG-210XL/211XL replacement cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product.
I found my ink cartridges all packaged up and the black one was intact but the color cartridge was leaking. I got ink all over my hands trying to install it so now I’m wondering how much ink is left in the cartridge. New experience for me! 😟
Response from StaplesBy November 6, 2023
Thank you for your review. We value our customer's feedback. Please feel free to contact our dedicated ink and toner support team at 1-877-228-3128 with any concerns.