We originally bought this cartridge for our printer and of course it did not work. So I contacted customer service and told them I did not want a replacement I wanted a refund. So I followed the instructions and sent them back for refund. They sent replacements for all cartridges that I returned for refund. I rejected two of the replacements they sent but apparently one was delivered after I left work.
Response from StaplesBy February 21, 2025
Hi James I'm sorry to hear about the issues that you experienced with your order. Please contact Customer Support at 1-800-333-3330 or via Chat on Staples.com and we'll be happy to make sure everything is sorted correctly and that you are refunded if you do not wish to keep the cartridges. ^BF
I am using two of the 3 True Reds Cyan and Magenta. My HP black is still got ink but I will replace it with the True Red when the printer indicates black is out of ink.
Response from StaplesBy March 7, 2022
Dear Robert Thank you so much for your review! We value our customer's feedback. If you ever have questions or issues feel free to contact our dedicated Tru Red™ ink and toner support team 1-877-228-3128.
The Staples brand cartridge didn't last for even a fraction of the amount of time the real HP cartridges do.
Response from StaplesBy September 12, 2022
We truly regret hearing that you're not completely satisfied with your Tru Red™ HP 950 replacement cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product.
To be fair the printer I put the cartridge in is only used as a fax machine. The cartridge appeared to be an HP cartridge that had been remanufactured. It has preformed flawlessly so far. I will update the review if I have any issues with it. I like being able to use a re-man product less waste and I'm supporting a retailer that has always given me good service.
Response from StaplesBy February 28, 2022
Dear EDD Thank you so much for your review! We value our customer's feedback. If you ever have questions or issues feel free to contact our dedicated Tru Red™ ink and toner support team 1-877-228-3128.