I had 3 years of documents and receipts that needed to be destroyed. It was reassuring to have the documents destroyed in a timely manner. Having a bin that is easily taken out & the destroyed personnel information unrecognizable is so reassuring. Extremely satisfied with this product.
The CS person I spoke with was very knowledgeable and friendly. A real human who spoke English! She helped me troubleshoot my shredder and determined it was not fixable. I received the new one the next day. Great customer service.
To my surprise the shredder stop work on the same day that I received it. I used for a little and then when I tried later it wouldn't work. I could her the blades making noise but the shredder isn't feeding the paper.
Smaller in size than a Staples shredder I purchased some 20 years ago; however quality has improved as shown by less paper jams easier shredding ability and auto shut off to cool down.