Hi Thanks for reaching out to us. I regret to hear that you received a defective item with your recent purchase. To return or replace this item please visit your local store. https://stores.staples.com/search ^MS
For a home this is all we need. I got caught up with 20 years of taxes etc and it held up! Now I’ll use it ongoing. You can do a lot in 3 minutes. You then need to let it cool.
Bought this shredder to deal with years of accumulated paper. So far it has worked well - making me feel much more at ease with disposal of financial data.
states 12 sheets but my shredder I’m lucky if it shreds 5 more than that I have to pull the plug turn the top over & pull out the sheets that didn’t go all the way through to shred the paper -