Customer reviews from Staples
Staples - 24-Sheet Cross-Cut Multi-Media Shredder - Black
Average customer rating
4.2
(1,074 Reviews)
Rating breakdown 1,074 reviews
5 Stars
661
4 Stars
192
3 Stars
76
2 Stars
37
1 Star
108
83%of customers recommend this product.
(
78 out of
94)
Customer Reviews for Staples - 24-Sheet Cross-Cut Multi-Media Shredder - Black
Posted by: HEIDI E.
Verified Purchase:Yes
Broke after 3 months with just medium to light usage
Response from StaplesBy June 26, 2025
Hi Heidi I regret to hear this happened and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday 9AM to 8PM EST. ^MS
Written by a customer while visiting Staples
Posted by: ROBIN T.
from Aptos
Verified Purchase:Yes
I initially could not get it to work. I doesn't seem like it should be hard. But could not get the light to come on to say it's ready. Noticed the catch basket didn't seem to be set properly but try and try it would not work and would not seat the catch basket properly. Several people came around to help and give it a try. Lot's of fussing and they all tried their solution(s). I gave up and walked away ready to return it. Then someone made it work. We will see if the same problem occurs when the catch bucket is emptied the first time.
Written by a customer while visiting Staples
Posted by: THERESA K.
Verified Purchase:Yes
Our new shredder is so quiet. It does a great job of dicing the paper.
Written by a customer while visiting Staples
Posted by: RUTHANN R.
Verified Purchase:Yes
delivered on time much quieter than my previous shredder.
Written by a customer while visiting Staples
Posted by: BarBQLuvR
Verified Purchase:Yes
What makes this shredder an outstanding purchase is Staples’s fantastic product support. Our first iteration of the shredder was noisy - it sounded like a jet plane taking off. After a week I called Staples Product Support. I got a real person immediately - not an awful voice response or AI system. I told the associate my problem. She asked for some information and told me what information that she needed. I sent it promptly. And then what was unbelievable was that a replacement shredder arrived the next day. It has been a long time since I have had such service. The replacement is quieter (not quiet) shreds well and has worked flawlessly thus far. It is a great value for an 8-sheet shredder. It has a year warranty.
Written by a customer while visiting Staples
Posted by: ROBERT H.
Verified Purchase:Yes
It looks good and performs as it should.
Written by a customer while visiting Staples
Posted by: TAMRA P.
Verified Purchase:Yes
Brand new out of the box. Shredded a few sheets of paper and then it just quit. won't feed. Did all the trouble shooting possible (there isn't much because it's a simple machine). Will be returning. I'm open to an exchange we'll see
Written by a customer while visiting Staples
Posted by: J.M.
Verified Purchase:Yes
I don't recall the price of my old shredder put the overall quality of this new machine is far superior! And certainly weell worth the money.
Written by a customer while visiting Staples