Customer reviews from sharkninja.com
Ninja - Crispi Pro 6-in-1 Countertop Glass Air Fryer - Cyberspace
Average customer rating
4.5
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
54
4 Stars
6
3 Stars
6
2 Stars
3
1 Star
2
81%of customers recommend this product.
(
21 out of
26)
Customer Reviews for Ninja - Crispi Pro 6-in-1 Countertop Glass Air Fryer - Cyberspace
Customer Rating
2
Underwhelmed
on October 31, 2025
Posted by: rmansava
from Wisconsin
Gender:Male
Jury is still out on this. It's hard to get the basket to slide into the correct spot for the unit to start heating. No where near our old air fryer that you could slam the basket and start cooking. It's weird there is no preheating phase, so when you set a time that goes against the cooking time that you wanted. I really wanted to love this for the glass cooking vessel but we aren't getting great results out of the box. This may take time to adjust how we air fry. Not as easy to use as our old air fryer.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 3, 2025
Hi there,
Thank you for sharing your honest experience with the Crispi Pro. We’re glad you were excited about the glass cooking vessel — it’s one of the features we’re proud of — but we’re sorry to hear the usability hasn’t met your expectations right out of the box. Your feedback is incredibly helpful and will be shared with our product team to help improve future designs and user experience. In the meantime, we’d love to help you get the best results possible. Our Customer Service team is available by phone at 1-800-365-0135, we’re here to help troubleshoot and offer tips that might make the transition smoother.
Thanks again for giving Ninja a try, we hope we can help you fall in love with your Crispi Pro.
Warm regards,
Ninja Kitchen US
Thank you for sharing your honest experience with the Crispi Pro. We’re glad you were excited about the glass cooking vessel — it’s one of the features we’re proud of — but we’re sorry to hear the usability hasn’t met your expectations right out of the box. Your feedback is incredibly helpful and will be shared with our product team to help improve future designs and user experience. In the meantime, we’d love to help you get the best results possible. Our Customer Service team is available by phone at 1-800-365-0135, we’re here to help troubleshoot and offer tips that might make the transition smoother.
Thanks again for giving Ninja a try, we hope we can help you fall in love with your Crispi Pro.
Warm regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
3
Needed to be larger to roast a chicken.
on November 8, 2025
Posted by: RAP1
Gender:Male
I bought this for two primary reasons. 1) Non toxic - glass and stainless. 2) To roast a whole chicken.
I was a little concerned when I bought this that it may be too powerful at 1800 watts but I really have been trying to move everything to non toxic and no plastics so I thought it was worth a shot.
The problem is the 5 lb chicken resulted in the breast and leg tips of the chicken to be in direct contact with the heating element. I couldn't imagine how I would get an even roasting with a nice brown crust since the heat would be in direct contact and interfere with the circulation as well.
I didn't. It burned terribly and the cooking was uneven. I'm sure it would work well for other air fryer functions but my purpose was to roast a chicken. I like being able to do this on my patio rather than smell up the house and this would have been ideal had the 6 qt been closer to 8 or 10 qts in size.
I was a little concerned when I bought this that it may be too powerful at 1800 watts but I really have been trying to move everything to non toxic and no plastics so I thought it was worth a shot.
The problem is the 5 lb chicken resulted in the breast and leg tips of the chicken to be in direct contact with the heating element. I couldn't imagine how I would get an even roasting with a nice brown crust since the heat would be in direct contact and interfere with the circulation as well.
I didn't. It burned terribly and the cooking was uneven. I'm sure it would work well for other air fryer functions but my purpose was to roast a chicken. I like being able to do this on my patio rather than smell up the house and this would have been ideal had the 6 qt been closer to 8 or 10 qts in size.
I am going to look for a circulating glass oven that uses heating elements and not infrared. I've used infrared and it burns in spots. That's another reason this oven might have been ideal had it been larger. It has a coil heating unit. (Note: I did start the chicken with backside up and rotated after about 30 minutes. The burn would have been worse if it had stayed on one side- like cooking only the breast side.
Response from sharkninja.comBy SharkNinja, November 10, 2025
Hello there,
Thank you for taking the time to leave a review.
We're sorry to hear that the size and design of the unit didn’t meet your expectations for roasting a whole chicken. We truly appreciate your commitment to non-toxic materials and your desire to roast whole meals outdoors. We strive to learn from our customers to create products that cater to your preferences. We’ll definitely share this with our product development team for future considerations.
Kind Regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're sorry to hear that the size and design of the unit didn’t meet your expectations for roasting a whole chicken. We truly appreciate your commitment to non-toxic materials and your desire to roast whole meals outdoors. We strive to learn from our customers to create products that cater to your preferences. We’ll definitely share this with our product development team for future considerations.
Kind Regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Ninja is turning me into a baker!
on November 29, 2025
Posted by: PurpleHaze
from Homosassa Florida
Gender:Female
Used my Crispy Pro for the first time tonight. Absolutely love it! Had the crispi 4 in 1 Previously. The pro is more spot on with the temperature. I absolutely love the light. I like how the container locks in I love all of the different cooking options. My only complaint is that there needs to be more recipes in the booklet that comes with it. I’m having a really hard time finding recipes for it. Yes I can create my own recipes, but I always like to look at recipes for ideas. I am not a baker, but I made the most amazing garlicky dinner rolls following the recipe in the booklet tonight they were out of this world delicious! That’s really why I want recipes for more baking ideas. I can come up with plenty of dinner ideas on my own. I made a bottom round beef roast with planked russet potatoes for dinner tonight along with the garlic dinner rolls.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Makes cooking a pleasure
on October 31, 2025
Posted by: Sandy2
Gender:Female
I had the 4in1 Crispi and upgraded to this larger size. This product takes the ease of cooking to another level. Air fried food comes out crispy. Reheating food makes it as good or better than the first time it was cooked . Pork chops and steaks are very juicy. The best part is the clean up that is so easy. I have recommended this product to all of my family and friends.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best air fryer ever!
on November 4, 2025
Posted by: Doc 5
from Mishawaka In
Gender:Male
I owned an air fryer years ago and ended up giving it away. Decided to buy this one and couldn’t be happier! I love that you can see the food, clean up is very easy. I saw some reviews that stated it was hard to get in and out, the first time I used it I didn’t have the support bar in there which did make it difficult, now that it is in it goes in and out super easy. Food definitely comes out better than using an oven. I love all the different options!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
on November 8, 2025
Posted by: Danyelle
from Ohio
Gender:Female
Chicken was amazing but my potatoes were still hard.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 10, 2025
Hello Danyelle,
Thank you for taking the time to leave a review.
We're thrilled to hear that you enjoyed the chicken — yum! However, we're sorry to hear the potatoes didn’t turn out as expected. That’s definitely not the experience we want for you. We will absolutely share your feedback
with the relevant teams for review.
Kind Regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're thrilled to hear that you enjoyed the chicken — yum! However, we're sorry to hear the potatoes didn’t turn out as expected. That’s definitely not the experience we want for you. We will absolutely share your feedback
with the relevant teams for review.
Kind Regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Unsure,
on November 12, 2025
Posted by: unsure
from NJ
Gender:Female
Not thrilled. Glass containers difficult to disconnect. Recipes are few and far between that truly apply to model I boight. Directions vagues,
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 13, 2025
Hello there,
Thank you for taking the time to leave a review.
Thank you for sharing your feedback with us. We're sorry to hear that your experience hasn’t met your expectations. We truly appreciate your honesty—it helps us improve. We’ll definitely share this with our product development team for future considerations.
Kind Regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
Thank you for sharing your feedback with us. We're sorry to hear that your experience hasn’t met your expectations. We truly appreciate your honesty—it helps us improve. We’ll definitely share this with our product development team for future considerations.
Kind Regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
So worth upgrading
on November 21, 2025
Posted by: Bailey1
Gender:Female
Obsessed! I replaced my black box air fryer with this and it’s life changing! So easy to use and clean, cooks better than my old air fryer, and I love being able to see my food cook!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com