I purchased two Kuwl524SPS wine cellars to match all the other KitchenAid appliances I recently bought. They look great. The problem is that the shelves don't fit my collection of French wine. They are too short and slim to accommodate them even when stacked alternately.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, April 1, 2026
Thank you for sharing your experience with us. We regret to hear that your Wine Cellar is not living up to your standards. If you have any questions or concerns with your Refrigerator, please feel free to connect with us using any of the options below: Facebook: https://www.facebook.com/KitchenAid Instagram: https://www.instagram.com/kitchenaidusa/ Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET) USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET) When reaching out on Social Media (Facebook or Instagram), please reference the case number # 941842. We’re looking forward to hearing from you. Marie Q
Written by a customer while visiting kitchenaid.com