Customer reviews from kitchenaid.com
KitchenAid - 18 inch 35-Lb. Ice Maker - PrintShield Stainless Finish
Average customer rating
4
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
3
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
1
67%of customers recommend this product.
(
4 out of
6)
Customer Reviews for KitchenAid - 18 inch 35-Lb. Ice Maker - PrintShield Stainless Finish
Customer Rating
5
Love this ice maker
on August 17, 2026
Posted by: Dgrish
This is the third Kitchen Aid Ice Maker we have had in 30 years at this house. Each before this has lasted 15 years! Hopefully this will be the same. We cleaned it regularly by taking off the front and vacuuming, about 2x per year. This last one I had the tubes and all cleaned inside a while back because of mold, so you have to watch that.
I love the ice it makes, have my own inline filter so don’t use theirs.
All in all has been a great product for us!
I love the ice it makes, have my own inline filter so don’t use theirs.
All in all has been a great product for us!
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Stopped working within 24 hours of purchase.
on May 24, 2026
Posted by: UtahUtes50
I bought this ice maker this week. Had it installed yesterday. Within less than 24 hours it has stopped working and won't turn on and has produced only a tiny bit of ice before it stopped working entirely.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Social Team, Consumer Care, May 27, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your KitchenAid® Ice Maker not working and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 967834.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 967834.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Clear ice is wonderful!
on March 13, 2026
Posted by: pip47
from Pawleys Island
[This review was collected as part of a promotion.] Installed one month ago and replaced the previous KitchenAid Ice maker.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Quieter than previous models
on January 23, 2026
Posted by: Texans
from Houston
[This review was collected as part of a promotion.] I’ve only had the ice maker for a month. The machine makes nice ice. It is quiet accept when the drain pump comes on
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Understand the Sounds it Makes
on December 18, 2025
Posted by: ZaddyVibes
from Ft. Worth
I have not had this installed but a couple day's, so I can't really comment much about the overall performance. What was not explained how 'clear ice' technology works, and what the icemaker is doing. I say this because you it makes noises my other icemaker did not.
In the back of the icemaker, there is a water reservoir, (you can see it, and you can see water flowing back into the reservoir. My initial fear is its going to overflow, but it won't.). To make 'clear Ice', water is pumped from that reservoir onto the frozen 'ice plate'. With each pass of the water over the 'ice plate', some of the water freezes, and the remainder drops back into the reservoir. It repeats this process until the the ice plate is full, then it dumps the ice. It will pause for about 20 min before starting the entire process all over again. This is the sound you are hearing. It's not loud, but you can hear it when it's quite in the kitchen.
One more thing to note, the ice will glisten and look borderline wet. What I learned is the ice compartment is not a 'freezer' like my old icemaker. It's temperature is a few degrees below freezing. So while the ice is completely frozen, its not cold enough to cause the ice to clump and stick together - giving you that crystal clear ice.
As for the ice, it is crystal clear, the filter has removed any residual taste from city water supply line and scoops up effortlessly. And it makes a bunch of ice!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Ice Abound
on November 26, 2025
Posted by: Russ J
from Ann Arbor, Michigan
[This review was collected as part of a promotion.] Great overall product producing crystal clear ice and seems to always keep up with our guests needs during our gatherings.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com