Customer reviews from kitchenaid.com
KitchenAid - 15 inch 25-Lb. Ice Maker - PrintShield Stainless Finish
Average customer rating
3.8
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
2
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
1
67%of customers recommend this product.
(
2 out of
3)
Customer Reviews for KitchenAid - 15 inch 25-Lb. Ice Maker - PrintShield Stainless Finish
Customer Rating
5
Great product
on October 29, 2026
Posted by: Steveo4lsu
[This review was collected as part of a promotion.] Great product, excellent service on delivery. Will use this company again.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Owner of 3 broken machines
on October 26, 2026
Posted by: JenniferRog
I have owned 3 of these, the third sits non working in my kitchen now because I just can't do it again. Soon after its out of warranty and always after a cleaning cycle it just stops making ice properly. Its so frustrating so for this reason I say DO NOT BUY THIS PRODUCT!! Im currently looking at other brands. If you haven't run a clean cycle (or two) yet be very afraid because its not a coincidence that this keeps happening.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Kitchenaid Social Team, Consumer Service, November 2, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your KitchenAid® Ice Maker stopped making ice after running a clean cycle and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #25475676, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #25475676, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
The ice maker is terrific. Great ice and plenty of
on September 1, 2026
Posted by: Jim 44
[This review was collected as part of a promotion.] The product has been terrific. Exactly what I was loooking for. Nice going
Written by a customer while visiting kitchenaid.com
Customer Rating
4
So Far So Good
on December 1, 2025
Posted by: Hurst69
from San Antonio, Texas
[This review was collected as part of a promotion.] Makes great ice, quantity and quality, but makes a little noise when compared to the last ice maker we had (Edge Star Model IB450SSP).
Paid more than desired but most importantly it's consistently working. We don't have to reset it every week which is an absolute pleasure.
Paid more than desired but most importantly it's consistently working. We don't have to reset it every week which is an absolute pleasure.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com