Customer reviews from kitchenaid.com
KitchenAid - 18 inch 35-Lb. Ice Maker - PrintShield Stainless Finish
Average customer rating
3.5
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
2
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
1
67%of customers recommend this product.
(
2 out of
3)
Customer Reviews for KitchenAid - 18 inch 35-Lb. Ice Maker - PrintShield Stainless Finish
Customer Rating
1
Not great
on November 9, 2026
Posted by: Aman22
has never really worked. i've replaced all kinds of parts, filters, pumps, thermistors, etc. Continues to make very thin ice. looks nice but kind of stops there.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Kitchenaid Social Team, Consumer Service, November 10, 2026
Thank you for sharing your experience with us. We are truly sorry to hear about the issues you are encountering with your KitchenAid® Ice Maker, and we would welcome the opportunity to assist you. Please feel free to connect with us through any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on social media (Facebook or Instagram), please include your case number (#25574424) along with a summary of your issue.
We look forward to assisting you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on social media (Facebook or Instagram), please include your case number (#25574424) along with a summary of your issue.
We look forward to assisting you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
It worked out in the end
on November 8, 2026
Posted by: H 24
[This review was collected as part of a promotion.] The first unit that was sent out lasted about a week; the board malfunctioned which made the unit nonfunctional. After waiting an extended amount of time to get the replacement the new unit has been working well. I’m surprised the ice is not fully clear, I was under the impression that it was going to be perfect; not that it’s the end of the world but I assumed better.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love this Ice Maker!!
on August 11, 2026
Posted by: Precious Little Diamonds!
[This review was collected as part of a promotion.] Solid door and handle to open, makes perfect ice, and never empties to a low amount. Always refilling what we use.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Ice Maker
on January 14, 2026
Posted by: Chmie
from Minneapolis, MN
[This review was collected as part of a promotion.] It's doing what it's suppose to do....making ice!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com