Customer reviews from kitchenaid.com
KitchenAid - 15 inch 25-Lb. Ice Maker - Custom Panel Ready
Average customer rating
4
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
6
4 Stars
0
3 Stars
4
2 Stars
1
1 Star
0
86%of customers recommend this product.
(
6 out of
7)
Customer Reviews for KitchenAid - 15 inch 25-Lb. Ice Maker - Custom Panel Ready
Customer Rating
5
Nice Features
on July 26, 2026
Posted by: T26!
[This review was collected as part of a promotion.] Very quiet and efficient unit. Nice aesthetics as well
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Good, not great
on July 24, 2026
Posted by: Javaruke
[This review was collected as part of a promotion.] Does a decent job of keeping ice available and consistently uniform size. However, it runs very hot. We were in a vacation home recently with an icemaker of a different brand and it was very cool. Ours has 100 degree air circulating around it at all times. A tech said it is within tolerance, but I worry about effect on service life. Also, tech said there are other button sequences that do things like changing the size of the cubes. I could not find these documented anywhere in the manual or online. Lastly, perhaps due to running hot, the ice always feel a lot wetter than other ice makers I’ve seen, and frequent drainage sounds confirm this.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care, July 24, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your KitchenAid® Ice Maker and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24322545.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24322545.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Honest Input
on July 21, 2026
Posted by: the_tunaman
[This review was collected as part of a promotion.] We bought this icemaker to replace an Electrolux model that broke and was unable to be repaired. Unfortunately, the pump apparently failed less than 30 days after it was put into service, and was just replaced. Hoping that this unit has no further issues and remains in service for many years, but only time will tell.
That being said, I can now contrast this model versus the previous brand for comparison. First, the quality of the ice isn’t quite as nice - the Electrolux created very clear cubes, and on this unit the ice is not so clear. However, the ice that is generated is fine regardless.
As for quantity, this unit surpasses the other and easily keeps the bin full.
The design features are nice and the controls are well integrated and easy to use.
The other brand vented at the bottom front, but this unit vents in the rear and tends to generate more heat from around the enclosure.
Fingers crossed that it ends up being a reliable appliance for us going forward.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care, July 28, 2026
We are truly sorry to hear about the trouble you've been having with the pump on your KitchenAid® Ice Maker. We understand how frustrating it is when an appliance doesn't perform as expected, and we would genuinely like to help resolve this for you. Please reach out to us through any of the following channels so we can look into this further:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24279149.
We’re looking forward to hearing from you.
Marie Q.
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24279149.
We’re looking forward to hearing from you.
Marie Q.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Functional.
on June 13, 2026
Posted by: Frigidaire ice review
[This review was collected as part of a promotion.] Works well, functioning properly. Just noisier than we would want it to be.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Under counter ice maker
on June 12, 2026
Posted by: MrBill 536
[This review was collected as part of a promotion.] Purchased as a replacement for my 15 year old ice maker. The new design looks great! It has great efficiency and seems to be a little faster than the older model. I’m happy that I purchased a KitchenAid product again. I I have been using your products for years now.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Capacity
on June 12, 2026
Posted by: Bar18
[This review was collected as part of a promotion.] Great addition to our bar area. Seamlessly fits in with the decor and has an excellent ice capacity.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Icemaker
on April 4, 2026
Posted by: Caseymae
[This review was collected as part of a promotion.] Icemaker runs all the time. At times it is very noisy.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
The installation went well
on March 20, 2026
Posted by: Nonofyobiz
from Oklahoma
[This review was collected as part of a promotion.] The first machine was not installed correctly. The machine moved around then would stop working. Kitchen aid or whirlpool finally sent a new machine after several months of 4 hour phone calls! After correct installation this one seems to be working properly. With a hold on that since it’s only been two months! And the fact that my husband had to secure it better after the installers were finished. Per their instructions. I want to say this ice machine will be great, unfortunately I am holding that review to find out in a few more months if this was really a fix. For now the machine is working well!
Written by a customer while visiting kitchenaid.com