Customer reviews from Shokz
Shokz - OpenRun Mini Wireless Bone Conduction Open-Ear Bluetooth Endurance Headphones (USB-Charging) - Black
Average customer rating
4.5
(3,355 Reviews)
Rating breakdown 3,355 reviews
5 Stars
2,385
4 Stars
472
3 Stars
253
2 Stars
122
1 Star
123
Customer Reviews for Shokz - OpenRun Mini Wireless Bone Conduction Open-Ear Bluetooth Endurance Headphones (USB-Charging) - Black
Customer Rating
5
AW-Fing-SOME!!?
on January 14, 2022
Posted by: Anonymous
I had the Aftershokz Air and loves them until I ran over them. I decided to upgrade and bought the OpenRun small. The battery life is great! The sound quality is great! And the fit is as if they aren't even there. I've forgotten I'm wearing them.
Written by a customer while visiting Shokz
Customer Rating
3
I need comfort
on January 14, 2022
Posted by: Nina L.
Sound is great and I can hear the world around me. I had the regular they were falling off me too big. Got the mini they are better but not great. I’m not sending back but I guess I expected more comfort. I’m sorry.
Written by a customer while visiting Shokz
Customer Rating
3
Great till they stopped working
on January 10, 2022
Posted by: Anonymous
My wife purchased these for me and they worked for about a month then just stopped working i tried changing them and then reconnecting them but they would not play any audio
Response from ShokzBy Kristen Szustakowski, January 20, 2022
Hey Chris - Shokz here! We're sorry to hear your Shokz are not working properly. We have a two-year warranty on all our headphones, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further. Thank you!
Written by a customer while visiting Shokz
Customer Rating
4
Good Product/Great Service
on January 10, 2022
Posted by: Matthew S.
I am an owner of the previous model Aeropex. After about a year of use, there was a rattle in my one ear piece. It was tolerable while running, but for the price I figured I would file a warranty claim. Shokz (AfterShokz) service was phenomenal. I simply asked if they could be repaired at a cost so I didn’t hear a rattle, they stated they would replace my headphones with a brand new set. These have been going strong for about 6 months now. The sound is great, and the comfort even better. They charge quickly and last a solid 7-8 hours depending on outside temp. I would highly recommend these headphones.
Written by a customer while visiting Shokz
Customer Rating
5
Aeropex owner great support
on January 9, 2022
Posted by: Anonymous
I have owned aeropex for years and have 2 warranty claim during this time. Both of my transducer rattling claim were after one year of daily use and I absolutely love these headphones. I also bought the open-comm for work calls and they work flawlessly. The Shokz company has processed my claims without any issues both times. It is great to find a company that not only sells a great product but stand behind it. I will continue to buy these for years to come.
Written by a customer while visiting Shokz
Customer Rating
5
best option for those that need to hear around them or don't like things poking in their ears
on January 8, 2022
Posted by: 4694688457
The Aeropex is my second set after having worn out my first pair of Trekz which I used daily. The Aeropex is a great improvement in sound quality and battery duration over the previously greatly satisfying Trekz. Several of my co-workers were impressed enough to purchase these for themselves.
Written by a customer while visiting Shokz
Customer Rating
1
Not very good
on January 8, 2022
Posted by: Anonymous
The only redeeming quality I see is water resistance. Other than that:
- Battery life is brutal. May be good for next 5 or 10K. But "8 hour" battery life is a myth. I ran the other day and 90 minutes it was saying it needed a charge
- The sound quality is mediocre at best. High end sounds cause buzzing
- The website is brutal. You need a separate username and password to register the product and a different one for the main site. So every time I logon, I spend 15 minutes recovering password
- No battery life indicators
- No indicators to tell you if they are on or off
- Battery life is brutal. May be good for next 5 or 10K. But "8 hour" battery life is a myth. I ran the other day and 90 minutes it was saying it needed a charge
- The sound quality is mediocre at best. High end sounds cause buzzing
- The website is brutal. You need a separate username and password to register the product and a different one for the main site. So every time I logon, I spend 15 minutes recovering password
- No battery life indicators
- No indicators to tell you if they are on or off
Written by a customer while visiting Shokz
Customer Rating
4
OpenRun vs OpenRun PRO
on January 8, 2022
Posted by: Fairy P.
I currently have the OpenRun 8th Gen (when it was still called the Aeropex AfterShockz prior to the name rebranding thus I have the old logo). Overall, I am very happy with this product. Just recently I saw that a 9th Generation OpenRun PRO was just released to kickoff the 2022 New Year. In comparison, there's only very slight differences between the OpenRun (8th Gen) versus OpenRun PRO (9th gen), of which I will note below. So if you're currently considering on getting the PRO like I am, consider if the differences are worth it:
• 8hr charge for the OpenRun versus a 10hr charge time for the OpenRun PRO. Okay yeah...I dig it :) Any extra usage time is always a plus for me especially on days when I'm too lazy to charge.
• The OpenRun weighs 26g and the PRO weighs a little heavier at 29g but not a deal breaker for me.
• Different placement in terms of the charging port (which is neither a good or bad thing, just an observation).
• The OpenRun PRO has faster charge time of 1-hour versus the 1.5 hours for OpenRun 8th Gen (but honestly an additional 30 mins is not a big deal at all that would make me jump for joy and run out to get a PRO). I usually unconsciously leave my headphones on the charger for longer than it should anyways since I sometimes forget about it while running errands and doing other things around the house. So this additional charge feature I didn't care much about.
• OpenRun is 'waterproof' (IP 67), while the OpenRun PRO is only 'water-resistant' (IP 55), which confuses me. Honestly my biggest beef here, obviously. IP rating weathers dust and moisture, so they are durable enough to withstand rainy runs, sweaty rides, or other gritty conditions. So like WHY would the new generation downgrade the IP rating??? This makes no absolute sense. Typically shouldn't new generations in anything be more advanced and not a less/downgraded version of it's former counterpart?! So I would really like to know why???? Definitely a major turn-off.
• The PRO version has two bass enhancers, unlike it's former counterpart. I'm very excited to find that the new OpenRun Pro has incorporated the two bass enhancers. This is pretty much the ONLY reason why I would get the PRO because I've aways complained about how much I like my headphones except for the lack of bass and sound quality. Hoping the more premium sound quality of the bass enhancers is as advertised and worth the penny for music listeners like myself.
So that pretty much sums up the differences in a nutshell between the OpenRun and the OpenRun PRO in terms of features. In comparison to everything else, all the other features are exactly the same between the OpenRun and the OpenRun PRO in terms of sensitivity, wireless range, microphone, bluetooth type, command controls, frequency response, compatibility, moisture detection, frequency, etc etc etc.
I haven't bought the PRO yet given the pricetag so I'm going to wait until my birthday this Summer to get one, and again mainly for the bass enhancers and the extra 2-hours battery life, which for me are both very important to me so hoping when I do get it, that it won't be a disappointment.
Another thing I want to mention in terms of its size is that I would like to see a "Mini" version of the PRO. Makes no sense to have a Mini for the standard OpenRun but not have it available for the OpenRun PRO. The "Mini" is very popular especially amongst us ladies so I'm hoping to see if there'll be one by Summer. Guess I'll see what happens when the time comes!
Written by a customer while visiting Shokz