Customer reviews from otterbox.com
OtterBox - Defender Series Pro XT Hard Shell for Apple iPhone 17 Pro Max - Dark Side
Average customer rating
4
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
34
4 Stars
4
3 Stars
6
2 Stars
1
1 Star
8
82%of customers recommend this product.
(
33 out of
40)
Customer Reviews for OtterBox - Defender Series Pro XT Hard Shell for Apple iPhone 17 Pro Max - Dark Side
Posted by: Beto
Verified Purchase:Yes
Case has held up really good ive dropped it from construction site and nothing happened but as for the clip dont reccomend keeps popping off
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Rosie
Verified Purchase:Yes
Doesn’t seem to fit the phone I have the mauve defender
Response from otterbox.comBy Customer Service, November 10, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Posted by: WEAH
Verified Purchase:Yes
Great protection. Needs a minor tweak to the camera button. It is too sensitive to touch. Better if the camera button was uncovered like the iPhone 16 model cases.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dan M
Verified Purchase:Yes
Always use Otterbox. Perfect for me dropped a few times but no damage to any phones!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Gina
Verified Purchase:Yes
I’ve been using Otter boxes for many years. I rely on them
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: J Matter
Verified Purchase:Yes
Great case. There was a small issue with a button and I got an email stating they would send a replacement at no cost. This is a company that stands behind their product.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Nathan
Verified Purchase:Yes
The case is normal like all otterboxes but the camera action button is way too sensitive keeps taking random photos and filling up our camera rolls and yes we have 2 of them and they’re both the same mine and my girlfriends
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 24, 2025
Hello, Nathan! We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
I’ve had several otter boxes with my different iPhones over the years, this one is by far my favorite. It’s small but sturdy, slides well in your pocket, but still has the rubber sides.
Written by a customer while visiting otterbox.com