Customer reviews from horizonfitness.com
Horizon - Fitness T202 Treadmill - Black
Average customer rating
4.4
(310 Reviews)
Rating breakdown 310 reviews
5 Stars
213
4 Stars
61
3 Stars
9
2 Stars
7
1 Star
20
Customer Reviews for Horizon - Fitness T202 Treadmill - Black
Customer Rating
1
BUYER BEWARE!! Worst treadmill I have ever owned.
on October 16, 2023
Posted by: Christy
I bought my T202 in 2021 and use it primarily for walking. My husband uses it during the hot summers to run (he weighs 180lbs) and the running deck already cracked and the belt skips. The lifetime warranty is only for the frame and motor, since the deck is not considered part of the frame, we are out of pocket for repairs. I've had a few treadmills in my lifetime, none have ever broke, I just upgraded to newer models. This was my first Horizon purchase, but this machine is not built for its intended purpose and customer service is quick to write you off. I'll never buy a Horizon product again.
Written by a customer while visiting horizonfitness.com
Customer Rating
1
Good Treadmill
on November 19, 2023
Posted by: Teresa
I bought my T202 in 2019 and the treadmill is great, but the motor is having issues and running hot. I have the extended warranty and have called on it twice, however the tech does nothing. I have now called a 3rd time because the treadmill shuts down after 35 minutes. When it stops it is very abrupt. I need a new motor and belt at this point and the company that services their warranties have techs that do not know anything about treadmills. I cannot use my treadmill at this point and don't understand why I cannot get this fixed. No offense against Horizon, but I've done all I could and I need someone or something to fix this please.
Written by a customer while visiting horizonfitness.com
Customer Rating
2
The start button stopped working after only a dozen uses.
on May 14, 2024
Posted by: Danelle
I was so excited to move into a space that allowed me to set up a workout area and as I was getting into a healthy routine, I went to turn it on and kept trying to push start but it wouldn't work. After checking the manual, I went online and saw that this is a common issue. To say I am very disappointed is an understatement.
Written by a customer while visiting horizonfitness.com
Customer Rating
5
Great treadmill overalll, had issues with it starting intermittantly wouldn't start, but solved see below T202.
on January 23, 2025
Posted by: Bonnie
I wanted to make sure that folks know the solution I found for the treadmill not starting. Once I started using the blue tooth feature, it seemed to mess with the console not starting unless my phone was in bluetooth mode on or off, try it with either. I wasn't able to use my treadmill for 2 weeks because it wouldn't start, but I left the power on, then happened to play a video on my phone and the phone connected to the treadmill for sound, and poof now the treadmill is working again. So there must be something weird going on with the blue tooth. Check it out if you are having an issue with the treadmill not starting.
Written by a customer while visiting horizonfitness.com
Customer Rating
1
Stop working in 45 day's take your hard earn money else where
on July 28, 2025
Posted by: Rick
The first call that I made they tried to blame me right away they told me because the lack of maintenance the second time after being on hold for an hour and a half. . . Warranty. . . finally was able to speak to someone still isn't fix . . . . please dont buy this treadmill take your hard earn money somewhere else.
Written by a customer while visiting horizonfitness.com
Customer Rating
5
Great Trendmill
on September 16, 2025
Posted by: Diane
I have had my current T101 for 16 years and still runs great. Have had basic maintenance from a local service person and have always been happy with it. Only reason I am moving up is because I want the new features on the T202. Highly recommend
Written by a customer while visiting horizonfitness.com