Customer reviews from horizonfitness.com
Horizon - Fitness T202 Treadmill - Black
Average customer rating
4.4
(310 Reviews)
Rating breakdown 310 reviews
5 Stars
213
4 Stars
61
3 Stars
9
2 Stars
7
1 Star
20
Customer Reviews for Horizon - Fitness T202 Treadmill - Black
Customer Rating
2
Dead before Two Years Old
on January 11, 2023
Posted by: Megan
I purchased my T202 treadmill in March 2021. I used it for walking and running, 2-3 times per week for approximately an hour at a time. I had to have it repaired in December 2021 because it was making a terrible sound. This was covered by the warranty. By August 2022, one of the preset workout options caused the display to flash and the belt would not run. I contacted support about this, but since it was out of warranty, I'd have to pay for all repairs. Since I was still able to use the treadmill on other settings, I did not pursue a repair. By December 2022, the display would flash in and out until finally, it went out completely and the treadmill no longer worked at all. I contacted support who transferred me to an out-of-warranty third party repair company, which determined the issue was the circuit board and by their suggestion, it would cost more to replace this than just getting a whole new treadmill. Extremely disappointed that my treadmill died before it was even two years old. Unless you plan to use this machine for very light use, I'd HIGHLY recommend sourcing your treadmill elsewhere. I did enjoy this treadmill while it was functional, but plan on repairs and replacement sooner than you think.
Written by a customer while visiting horizonfitness.com
Customer Rating
1
Horizon T202 Treadmill
on July 9, 2023
Posted by: Chris
Very poor customer service. Treadmill stopped working just over a year by old. Cost more to fix then buy new!
Written by a customer while visiting horizonfitness.com
Customer Rating
1
BUYER BEWARE!! Worst treadmill I have ever owned.
on October 16, 2023
Posted by: Christy
I bought my T202 in 2021 and use it primarily for walking. My husband uses it during the hot summers to run (he weighs 180lbs) and the running deck already cracked and the belt skips. The lifetime warranty is only for the frame and motor, since the deck is not considered part of the frame, we are out of pocket for repairs. I've had a few treadmills in my lifetime, none have ever broke, I just upgraded to newer models. This was my first Horizon purchase, but this machine is not built for its intended purpose and customer service is quick to write you off. I'll never buy a Horizon product again.
Written by a customer while visiting horizonfitness.com
Customer Rating
1
Good Treadmill
on November 19, 2023
Posted by: Teresa
I bought my T202 in 2019 and the treadmill is great, but the motor is having issues and running hot. I have the extended warranty and have called on it twice, however the tech does nothing. I have now called a 3rd time because the treadmill shuts down after 35 minutes. When it stops it is very abrupt. I need a new motor and belt at this point and the company that services their warranties have techs that do not know anything about treadmills. I cannot use my treadmill at this point and don't understand why I cannot get this fixed. No offense against Horizon, but I've done all I could and I need someone or something to fix this please.
Written by a customer while visiting horizonfitness.com
Customer Rating
2
The start button stopped working after only a dozen uses.
on May 14, 2024
Posted by: Danelle
I was so excited to move into a space that allowed me to set up a workout area and as I was getting into a healthy routine, I went to turn it on and kept trying to push start but it wouldn't work. After checking the manual, I went online and saw that this is a common issue. To say I am very disappointed is an understatement.
Written by a customer while visiting horizonfitness.com
Customer Rating
5
Great Trendmill
on September 16, 2025
Posted by: Diane
I have had my current T101 for 16 years and still runs great. Have had basic maintenance from a local service person and have always been happy with it. Only reason I am moving up is because I want the new features on the T202. Highly recommend
Written by a customer while visiting horizonfitness.com