Customer reviews from samsonite.com
Samsonite - Expandable Freeform Spinner 28" Suitcase - Navy
Average customer rating
4.3
(465 Reviews)
Rating breakdown 465 reviews
5 Stars
338
4 Stars
47
3 Stars
13
2 Stars
24
1 Star
43
76%of customers recommend this product.
(
235 out of
309)
Customer Reviews for Samsonite - Expandable Freeform Spinner 28" Suitcase - Navy
Posted by: Cindy
from Chicago, Illinois
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] The great thing about this luggage is the amout of space it has. I usually over pack on a trup, and wnd up putting items in my husbands luggage. Not anymore, I was also able to fit all my shoes and toiletries. Not to mention how stylish the suitcase is it juat glides with the wheels, in any direction i pull it. Looking forward to future purchases.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Kev
from KY
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] These cases are great. I ended up buying two. Very smooth rollers, and tons of storage inside.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Lorrie R
from Ohio
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] It was really easy to pack everything I needed. The wheels roll easily and the luggage is lightweight, easy to maneuver. A great bag.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
2
Disappointing!
on April 17, 2025
Posted by: False advertising
Gender:Male
Just bought 2 Freeform Large Spinners that are advertised with "Overall Dimensions: 31.1 in. x 20.9 in. x 13.8 in." All of these 3 dimensions do not much actual measurements regardless of how you extend the retractable handles. Actual dimensions as measured in the attached photos are: 29-7/8" x 20" x 12". Very disappointed. I needed the 31" height to fit a 28-inch exercise roller that I must have during my travels.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 22, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Posted by: Marge
Verified Purchase:Yes
[This review was collected as part of a promotion.] I haven’t used it yet but it looks great and it’s very light.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Mohammed
from Yanbu, Saudi Arabia
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very great quality with reasonable price, size can fit for more than two weeks vacation.. love it
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: ibeediva
from Las Vegas
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent quality. It glides and turns ease which makes it a wonderful tool for travel.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Cheap and hard to roll
on March 12, 2025
Posted by: Nyk
I bought the 28 large after looking at all the reviews and comparing suitcases. The suitcase is extremely hard to roll and the handle is flimsy and doesn’t have many adjustment heights. It is awkward and seems a lot cheaper than it looks online. I would not buy again and plan to return my unused 21/28 combo purchase.
Response from samsonite.comBy Samsonite US Care Team, March 14, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com