Customer reviews from samsonite.com
Samsonite - Expandable Freeform Spinner 28" Suitcase - Navy
Average customer rating
4.3
(468 Reviews)
Rating breakdown 468 reviews
5 Stars
340
4 Stars
48
3 Stars
13
2 Stars
24
1 Star
43
76%of customers recommend this product.
(
237 out of
311)
Customer Reviews for Samsonite - Expandable Freeform Spinner 28" Suitcase - Navy
Posted by: Leslie
from Murphysboro, IL
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is fantastic! I bought two of these since my husband and I were going on a 10 day cruise to the Caribbean. This model met our needs very well. It was designed inside to compartmentalization our clothes and items. The outside was very durable and still looks like new. Would buy again. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Samsonite Freeform large luggage scratches easliy
on January 4, 2026
Posted by: Avery123
from San Francisco
[This review was collected as part of a promotion.] Scratches all over on my new Samsung Freeform large lugguage to a Europe trip. Bad quality.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 6, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Terrible Quality - Broken Wheels
on December 14, 2025
Posted by: John
Absolute garbage. Wheels break after single use and Samsonite’s planned obsolescence strategy makes it virtually impossible to replace the wheels, preventing repair and forcing customers to purchase new luggage.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 15, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Mohamed Abdellatif
from New Hampshire
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best brand with highest quality luggage never regret buying it
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Luna
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent suitcase! The second time purchasing it, my partner had one before, and it works very well on different kinds of grounds while traveling. So I decided to get one as well during the black friday sales. Like the color very much as well.
Written by a customer while visiting samsonite.com
Posted by: Steve k
from St. Louis Missouri
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Light weight for a large suitcase. The spinners are fantastic.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the light weight of this. Seems thicker than some. Rolls well. Overall, very pleased so far.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Saima A
from Virginia
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Just what I was expecting and wanted. I do have the same in carry on and mid size so wanted to complete the set. Very easy to travel with and has ample space without being heavy at all
I would recommend this to a friend!
Written by a customer while visiting samsonite.com