Customer reviews from samsonite.com
Samsonite - Expandable Freeform Spinner 28" Suitcase - Navy
Average customer rating
4.3
(465 Reviews)
Rating breakdown 465 reviews
5 Stars
338
4 Stars
47
3 Stars
13
2 Stars
24
1 Star
43
76%of customers recommend this product.
(
235 out of
309)
Customer Reviews for Samsonite - Expandable Freeform Spinner 28" Suitcase - Navy
Posted by: Asian Traveller
Verified Purchase:Yes
A little on the pricey side but very well made and should last quite a while. Have 2 others just like it.
Written by a customer while visiting samsonite.com
Posted by: Jane_7
Verified Purchase:Yes
I bought it for my new travel and the lock part broke down for the first time. I think the quality is really low.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, June 13, 2022
So sorry to hear this! Please reach out to our customer service team if you have not already for assistance on repair.
Written by a customer while visiting samsonite.com
Posted by: Cindy Shi
Verified Purchase:Yes
It looks very nice, But due to the shape , the actual size and room might be smaller than what the product is labeled.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from London UK ( purchased in PA USA)
Verified Purchase:Yes
This is my second set of freeform-my old set are over 5 years old and still waxing strong.
These new purchases are not as durable- just one flight from San Diego to London and I have scratch and scuff marks.
The outer extender zipper - which I didn’t use is broken.
I have photographs to prove this. In fact I am in the process of filing a complaint !
These new purchases are not as durable- just one flight from San Diego to London and I have scratch and scuff marks.
The outer extender zipper - which I didn’t use is broken.
I have photographs to prove this. In fact I am in the process of filing a complaint !
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Travel agent Denise
from Lancaster PA
Verified Purchase:Yes
Just purchased suitcase. Used it a few days later on one non stop flight. Went to roll it through the airport to car and one wheel was a. Chewed up. Very unhappy especially since my prior suitcase lasted for 10 years.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: hdhr
Verified Purchase:Yes
big improvement on delivery time. big improvement on delivery time.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Weak thread
on April 24, 2022
Posted by: Dkinpa
from Charlotte, NC
I love my spinner, but the zippers are starting to pull away from the case. I am concerned that the thread is not going to hold. We have only had our pieces for six months, and we don’t travel every month. I do not think these are going to hold up in the long run.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: waynehuu
Verified Purchase:Yes
Ships too late. I wasn’t able to receive it since I moved out.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com