Customer reviews from samsonite.com
Samsonite - Expandable Freeform Spinner 28" Suitcase - Navy
Average customer rating
4.3
(468 Reviews)
Rating breakdown 468 reviews
5 Stars
340
4 Stars
48
3 Stars
13
2 Stars
24
1 Star
43
76%of customers recommend this product.
(
237 out of
311)
Customer Reviews for Samsonite - Expandable Freeform Spinner 28" Suitcase - Navy
Posted by: RNT218
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Case seems well constructed and looks good. Long term durability is to be determined.
Written by a customer while visiting samsonite.com
Posted by: Pete
from New York New York
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very light weight and easy to handle made of quality material.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Alexandria, VA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am absolutely in love with this suitcase! I already have a few pieces and needed this one to complete my set. The stability along with the durability made this the perfect suitcase for my latest trip. Can’t wait for my next one to use it again!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Functional but easily scratched/scuffed/shredded!!
on April 27, 2026
Posted by: LB
[This review was collected as part of a promotion.] I needed a new large suitcase and settled on the large freeform spinner in white & gray. The functionality and packing space were exactly what I needed. It rolls nicely and it looks really nice, when it's new. What I wasn't expecting was how horrible of a condition it would be in after just 1 flight, especially when it's marketed to be SUPER resilient and resistant to damage. There are dozens of deep scuff marks and even a few areas where the case has shredded material hanging off it. I've attached several photos to show you what it looks like after doing my best to clean it up. So sad. The piece was brand new and this is how the outside is after 1 flight from NYC to Paris. I'm so disappointed, and it's actually a little embarrassing because the suitcase is made to stand out with the bright white on light grey, with the bright green accents. Such a pretty suitcase, until you use it. I flew American Airlines and they said they don't cover this because they consider it "normal wear and tear" and "customers assume the risk". I will continue using this suitcase, but only for private excursions where I can keep it hidden. I definitely will not be able to use it for overseas travel or when I need to look my best if appearances are important like a business venture or another stylish trip to Europe.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 30, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Beware - seems that there is no warranty coverage
on April 6, 2026
Posted by: L. Glenn
from Houston
[This review was collected as part of a promotion.] I bought this in May of last year. In March of this year, the handle broke off. I tried three times to make a warranty claim through the designated "Chat" online, but couldn't. I won't buy another Samsonite suitcase nor will I recommend the brand to anyone else.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 7, 2026
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Written by a customer while visiting samsonite.com
Posted by: G.A
from NYC
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Spacious and sturdy. Happy with this purchase. One small complaint or suggestion is that inside you are able to zip one aide completely while the other one only has straps. Another zippered cover would help on that side
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Fish Heads
from Iowa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Super smooth rolling and easy to navigate two of these together through the airport.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Florida
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Dry pleased with high fashion design easy to handle and excellent rroom for packing
I would recommend this to a friend!
Written by a customer while visiting samsonite.com