[This review was collected as part of a promotion.] Superior quality by Samsonite. Trusted brand. This is my 3rd set. Tested for years and constant traveling around the world
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
[This review was collected as part of a promotion.] Very smooth to roll, the luggage looks very nice as well
Written by a customer while visiting samsonite.com
Customer Rating
3
TSA Locks
on October 2, 2025
Posted by: Moni
Gender:Female
[This review was collected as part of a promotion.] Just received my Alliance 3pc luggage. I have yet been able to reset the combination lock on the M and L bag. I read the instructions. Watched numerous YouTube videos and still cannot change the combination from the preset combo. Emailed support only to get a pre populated response referring me to the directions I have already read. Leaving for my trip Saturday, so no time to return luggage. So disappointing!
Response from samsonite.comBy Samsonite US Care Team, October 3, 2025
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Written by a customer while visiting samsonite.com