Customer reviews from samsonite.com
Samsonite - Expandable Freeform Spinner 24" Suitcase - Amethyst Purple
Average customer rating
4.5
(388 Reviews)
Rating breakdown 388 reviews
5 Stars
296
4 Stars
38
3 Stars
18
2 Stars
12
1 Star
24
83%of customers recommend this product.
(
223 out of
268)
Customer Reviews for Samsonite - Expandable Freeform Spinner 24" Suitcase - Amethyst Purple
Customer Rating
5
Colorful Sturdy bag with spinner wheels and handle
on January 23, 2026
Posted by: CSMAZ
from Scottsdale, AZ
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Solid construction you’ll love the zipper insert for the bag
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Poor quality
on January 23, 2026
Posted by: mnmnhi
from Garden Grove, CA
Gender:Female
[This review was collected as part of a promotion.] Luggage zipper popped open during first use on recent trip and shell scratches easily.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 24, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
3
Not great
on December 26, 2025
Posted by: jen521
from Ohio
Gender:Female
I bought this in 2023 and have used it 3-4 times...its already really scratched up.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 29, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Poor Craftsmanship = Damaged On First Use
on December 20, 2025
Posted by: Dion
Gender:Male
I purchased this bag on December 7, 2025 for a flight on December 12, 2025 from Michigan to California. When I retrieved my luggage from baggage claim I was unable to extend the handle. After one use the bag is of no use to me as a result of cheap materials. Do yourself a favor and avoid this purchase at all costs as it is a complete waste of money.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 22, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Kay C
from Missouri
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great luggage! Plenty of room and very durable!!!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Confused size description online
on November 23, 2025
Posted by: Lilian
[This review was collected as part of a promotion.] This was my first time purchasing this item online, and the size description was very confusing. The listing said the suitcase was 27.5 inches, but the actual product is a 24-inch medium. The height includes the wheels, which makes it look larger on paper, but it is still classified as a 24-inch bag.
Because of this unclear description, I ended up ordering the wrong size. When I tried to return it, I found out that there would be additional fees, which was disappointing since the mistake was caused by the misleading information on the website.
Overall, the product itself is nice, but I really hope the company can update the size details to avoid confusion for future customers.
Response from samsonite.comBy Samsonite US Care Team, November 24, 2025
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Written by a customer while visiting samsonite.com
Posted by: Chris
from TX
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Light weight, yet sturdy and moves easily. Worked very well on first trip.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Shirleen
Verified Purchase:Yes
[This review was collected as part of a promotion.] These are beautiful suitcases and they roll easily. I'm so glad that I choose these.
Written by a customer while visiting samsonite.com