Customer reviews from samsonite.com
Samsonite - Expandable Freeform Spinner 24" Suitcase - Amethyst Purple
Average customer rating
4.5
(400 Reviews)
Rating breakdown 400 reviews
5 Stars
307
4 Stars
38
3 Stars
19
2 Stars
12
1 Star
24
84%of customers recommend this product.
(
231 out of
276)
Customer Reviews for Samsonite - Expandable Freeform Spinner 24" Suitcase - Amethyst Purple
Customer Rating
1
Misleading and Confusing Dimensions in the Specs
on July 28, 2024
Posted by: spence10
I was looking to buy a suitcase as a checked bag. I ended up buying the Freeform Medium Spinner because the specs say the overall (external) dimensions are 27.9in H x 19.6in L x 13.4in W. I thought it should be the size of a large checked bag.
After I got it, the tag says it's a 24" Spinner with size 24in H x 18in L x 11.5in W. It's actually closer to the size of a carry-on. What exactly are external dimensions and internal dimensions in Samsonite's product specs? Normally people would think airlines' limit on size is about external dimensions. Your specs on dimensions are very misleading and confusing.
For flights in the US, Freeform Medium Spinner is too big for a carry-on and too small for a checked bag. Now I'm stuck with this awkward-sized bag 2 days before departure. For those who want to buy Freeform Medium Spinner, avoid buying it. Either buy the large one or the carry-on one.
Response from samsonite.comBy Samsonite US Care Team, July 30, 2024
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Customer Rating
5
Great luggage
on July 25, 2024
Posted by: KrisCon
I bought this set a few months ago for my daughters HS graduation. She traveled to Europe and this set was put through the ringer. On and off the plane, on and off several buses as they traveled from Spain to France, to Italy. Stayed in several hotels. Came home looking new still.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Sunshine 13
from Naples Fl
Verified Purchase:Yes
I love it it moved well . Light . Big enough but not too big perfect for a 5 day trip .
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Debbie Y.
from Central Florida
Verified Purchase:Yes
It's beautiful! Love the color! Can't wait to go on my next trip! Easy maneuverability.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: KCtraveler
Verified Purchase:Yes
Like the light weight of the suitcase empty. Also like the ability to pack on both sides of the suitcase so can easily find things.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Joseph C
from Winder, Georgia
Verified Purchase:Yes
Plastic sides too flimsy to survive one airline trip. Aluminum pull-handle tubes inside were bent by impact from outside and no longer able to be extended. This is not the Samsonite this airline Million Miler knew and loved.
Response from samsonite.comBy Samsonite US Care Team, July 18, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Cigdem
from jacksonville, florida
Verified Purchase:Yes
it's exactly what i was looking for, i travel to Europe yearly and it's the perfect size
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Terri P
from Folsom, Ca
Verified Purchase:Yes
Sturdy build and travels well. Other than a few scratches, it held up well on a recent travel to Europe. The wheels are sturdy and handled the irregular streets in Europe. Highly recommend this product.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com