Customer reviews from samsonite.com
Samsonite - Expandable Freeform Spinner 24" Suitcase - Amethyst Purple
Average customer rating
4.5
(388 Reviews)
Rating breakdown 388 reviews
5 Stars
296
4 Stars
38
3 Stars
18
2 Stars
12
1 Star
24
83%of customers recommend this product.
(
223 out of
268)
Customer Reviews for Samsonite - Expandable Freeform Spinner 24" Suitcase - Amethyst Purple
Posted by: Anonymous
from Anchorage, Alaska
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very happy with my Samsonite Freeform Medium Spinner. It's very lightweight, spins easily and I love the color. It is so much easier to spot than a black bag.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Great features, but gets scratched like crazy
on September 1, 2024
Posted by: AlexGi
from Greece
We bought this luggage during our trip in Las Vegas. Overall, the quality is great and it has many cool features for a traveler. However, one unexpected drawback is that the outside gets scratched extremely easily. We bought the purple one and had one flight where we checked it. After a single use, the luggage seems like we have used it for 10 years. It is full of scratches with minimal use. We love Samsonite, however, we believe that more care should be given on details like that.
I would recommend this to a friend!
Response from samsonite.comBy Samsonite US Care Team, September 2, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: M. Newton
Verified Purchase:Yes
I’m enjoying my luggage as long as you don’t expand it. To flimsy when expanded.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: KatsPlay
from Pasadena, CA
Verified Purchase:Yes
Great suitcase, looks nice, light and seems like it will hold up to travel and easy to find on the carousel
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Misleading and Confusing Dimensions in the Specs
on July 28, 2024
Posted by: spence10
I was looking to buy a suitcase as a checked bag. I ended up buying the Freeform Medium Spinner because the specs say the overall (external) dimensions are 27.9in H x 19.6in L x 13.4in W. I thought it should be the size of a large checked bag.
After I got it, the tag says it's a 24" Spinner with size 24in H x 18in L x 11.5in W. It's actually closer to the size of a carry-on. What exactly are external dimensions and internal dimensions in Samsonite's product specs? Normally people would think airlines' limit on size is about external dimensions. Your specs on dimensions are very misleading and confusing.
For flights in the US, Freeform Medium Spinner is too big for a carry-on and too small for a checked bag. Now I'm stuck with this awkward-sized bag 2 days before departure. For those who want to buy Freeform Medium Spinner, avoid buying it. Either buy the large one or the carry-on one.
Response from samsonite.comBy Samsonite US Care Team, July 30, 2024
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Customer Rating
5
Great luggage
on July 25, 2024
Posted by: KrisCon
I bought this set a few months ago for my daughters HS graduation. She traveled to Europe and this set was put through the ringer. On and off the plane, on and off several buses as they traveled from Spain to France, to Italy. Stayed in several hotels. Came home looking new still.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Sunshine 13
from Naples Fl
Verified Purchase:Yes
I love it it moved well . Light . Big enough but not too big perfect for a 5 day trip .
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Debbie Y.
from Central Florida
Verified Purchase:Yes
It's beautiful! Love the color! Can't wait to go on my next trip! Easy maneuverability.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com