Customer reviews from samsonite.com
Samsonite - Framelock Max Carry On Spinner Suitcase - Emerald Teal
Average customer rating
4.7
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
45
4 Stars
4
3 Stars
1
2 Stars
1
1 Star
2
94%of customers recommend this product.
(
44 out of
47)
Customer Reviews for Samsonite - Framelock Max Carry On Spinner Suitcase - Emerald Teal
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent product. We had two carry-ons, both this product, one for my wife and one for me. The volume of the carry-on was sufficient, and met all specifications for carry-on luggage for Air Canada, Brussels Airlines, and Delta. We travelled from the United States (Texas) to Canada, Belgium, England, Ireland, Northern Ireland, Wales, Scotland, Norway, The Netherlands, and back to Minnesota and finally home to Texas. It met and exceeded our needs. On the long flight legs (8 hours or more) it was very easy to get into the carry-on as needed.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: A Dell
from California
Gender:Female
Verified Purchase:Yes
During my final pack ~2 hours before leaving for the airport, the lock non-zipper refused to close. The mechanism wasn’t even trying to move. I ran to beg, borrow, or steal a traditional zippered spinner, anything but Samsonite. I am _not_ impressed with this bag.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, May 27, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Kent F.
from Virginia
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Sweet little case. I like the positive locking and the quality build. My prior carry-on had the bells and whistles of external laptop door, etc., but I found that it took too much internal space for something I didn’t use. Also, that was the first feature that failed after a required gate-check. So the simplicity and quality of this one was perfect. Recommended.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Birju
from Orlando, Florida
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Perfect size, the frame lock makes this bag easy to open on even the tightest of airplane cabins , glides perfectly . Loads of storage inside with separate compartments .
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Las Vegas, Nevada
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Just got it and haven’t really used it yet, but it seems pretty solid and I like the no zipper thing. It wants me to leave a review so here’s my review. Haven’t used it yet, but it looks cool. Taking it to Africa next week though so we’ll see.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Light, tough, capacious, and organized.
on June 8, 2025
Posted by: thechair
from Utah
Gender:Male
In May of 2024, I bought a Framelock Max carry-on in teal. Since then I've used it on trips over six times and couldn't be happier. I was a little worried about it not having compression straps, but that concern was mooted by the two zipper dividers. I love that it's zipperless for security's sake, easy to open with one latch, easy to close--you can pre-lock the latch, then simply shut the suitcase and it's shut-and-locked. It's light. And it's sturdy enough to sit on, although that's not an official use. Plenty of inside pockets. Finally, I like the light-colored liner; it's easier to find small stuff given the contrast. This is my favorite carry-on I've ever owned.
Negatives: there are no negatives as to this suitcase, but more product feedback suggestions to Samsonite. First, when I bought this suitcase, it was my intention to by two full sets, meaning a carry-on and a medium for each of my wife and me. Four suitcases, total. Problem is Samsonite doesn't make a medium Framelock Max, only a large. But it's barn-size; we have neither the need nor the space for it. Wife and I only need carry-ons and mediums. Since we shopped, our daughter also has made major suitcase purchases. She'd have bought a Framelock Max set had there been a matching medium. That's three full luggage sets that didn't get sold... only my one carry-on. Please make these in medium. Second, Samsonite in America could do better with security on their zippered products. Both Delsey and Traveler's Choice have product lines featuring double-coil zippers that protect against breach by thieves using any sharp object (even like a ball-point pen). Since Samsonite didn't feature such a product, I went to zipperless, only to find no medium. Third, there are medium zipperless Samsonites, but they're sold mainly in Europe. "S'cure" I think, and other, similar kind. I love my Samsonite; I just wish we could find more that meet our needs.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Nashville
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great product well made and light. Rolls well no tipping around corners. Love them
Written by a customer while visiting samsonite.com
Posted by: Ang
Verified Purchase:Yes
[This review was collected as part of a promotion.] Nice color, plenty of room, excellent rolling, like not having zippers
Written by a customer while visiting samsonite.com