Customer reviews from samsonite.com
Samsonite - Framelock Max Large Spinner Suitcase - Emerald Teal
Average customer rating
4.6
(73 Reviews)
Rating breakdown 73 reviews
5 Stars
58
4 Stars
9
3 Stars
3
2 Stars
1
1 Star
2
95%of customers recommend this product.
(
61 out of
64)
Customer Reviews for Samsonite - Framelock Max Large Spinner Suitcase - Emerald Teal
Customer Rating
5
Great luggage for traveling
on April 16, 2026
Posted by: Caro21
from Land O Lakes, FL
[This review was collected as part of a promotion.] Bought this a month ago and I love it. Can’t wait for my next trip.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Terrible warranty Great idea, poor design.
on March 26, 2026
Posted by: j44
from Boston, MA
Gender:Male
Was good until the liner came out and the lock broke. Once it comes out a bit it is useless. Supposed to have a limited 10yr warranty yet when I started repair claim it said the product was out of warranty. No idea how that is possible for a product that isn't 10yrs old. Didn't even let me submit a warranty claim forced me straight to a repair option. Warranty is basically a bait and switch.
Even without the lock breaking like it did this luggage is very hit or miss with closing properly. The no-zipper idea is nice in theory but not very reliable in practice. Several times I thought I had it perfectly lined up and only half the locks would catch.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, March 30, 2026
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Written by a customer while visiting samsonite.com
Posted by: Jean
from Minnesota
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Nice suitcase, very large, lightweight , will hold a lot of stuff
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Arlington TX
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Holds everything for a weeklong trip with room for souvenirs!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Kent F.
from Virginia
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Huge box, steamer trunk size! I wish there was an intermediate size in this series, but I went on a week-long snorkel trip and everything fit. I didn’t need to bring a carry-on! I got worried because I had packed and had nothing for a carry-on so I thought I forgot to pack something. But, no. It was just a cavernous case! The latching mechanism is positive, it rolls nicely and looks great. Recommended.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Gary K.
Verified Purchase:Yes
[This review was collected as part of a promotion.] The locking mechanism doesn't inspire confidence. The size, color, wheels, handle, all seem good. Have not had a chance to load it on a flight yet.
I would recommend this to a friend!
Response from samsonite.comBy Samsonite US Care Team, November 7, 2025
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: Andy
from Omaha
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Solid case I when they made medium size ones like this
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: berno
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] works as expected nice sturdy case nice color good price
I would recommend this to a friend!
Written by a customer while visiting samsonite.com