Customer reviews from otterbox.com
OtterBox - Defender Series Pro Hard Shell for Apple iPhone 17 Pro Max - Green
Average customer rating
4.5
(108 Reviews)
Rating breakdown 108 reviews
5 Stars
80
4 Stars
15
3 Stars
4
2 Stars
2
1 Star
7
87%of customers recommend this product.
(
69 out of
79)
Customer Reviews for OtterBox - Defender Series Pro Hard Shell for Apple iPhone 17 Pro Max - Green
Customer Rating
2
It's ok but not well made. Weaker than old days
on October 29, 2025
Posted by: Anonymous
Verified Purchase:Yes
Front frame doesn't fully cover the phone's frame.
Response from otterbox.comBy Customer Service, October 31, 2025
Hello Francesco! We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Cheap material falling apart not worth it there is other brands that are better
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, December 8, 2025
Thank you for your feedback! We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: JD Nurse
Verified Purchase:Yes
This case is a beast! Very high quality materials. Easy to put together three-piece frame and cover that really protects. Good grippy sides so your phone doesn’t slip from your grip. And all your buttons are covered and work easily. I always use Otterbox cases and now I’m using the Otterbox screen protector too. I always feel safe using an Otterbox iPhone case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Orville D
Verified Purchase:Yes
Only found one issue. The side button should have been left open like the 16. Every touch triggers the camera.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mikey
Verified Purchase:Yes
I returned it because it didn’t have a screen cover. I wanted a waterproof case like I have on my I-14 pro
Response from otterbox.comBy Customer Service, November 24, 2025
Thank you for your feedback. We understand wanting a waterproof case with a built-in screen cover. Since the case you returned didn’t meet that need, we recommend checking out the OtterBox Fre Series—it’s designed for water protection and includes a screen cover for full-device coverage.
Written by a customer while visiting otterbox.com
Posted by: John p
Verified Purchase:Yes
I changed my mind on buying iPhone at this time. So my comment is based on great experiences in the past and have no doubt about this one
Written by a customer while visiting otterbox.com
Posted by: Mikes review
Verified Purchase:Yes
The switch for the ringer silent on/off switch doesn’t work
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 27, 2025
With our ongoing sustainability efforts, we have made the decision to remove holsters from the packaging. However, we still include a coupon code in every box to redeem for the Defender Holster accessory. If you need assistance with getting a holster, please contact our Customer Service Team via chat and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Kathy
Verified Purchase:Yes
Very nice. Not bulky like others I’ve had in the past
I would recommend this to a friend!
Written by a customer while visiting otterbox.com