Customer reviews from otterbox.com
OtterBox - Defender Series Pro Hard Shell for Apple iPhone 17 Pro Max - Green
Average customer rating
4.5
(96 Reviews)
Rating breakdown 96 reviews
5 Stars
73
4 Stars
12
3 Stars
3
2 Stars
2
1 Star
6
87%of customers recommend this product.
(
60 out of
69)
Customer Reviews for OtterBox - Defender Series Pro Hard Shell for Apple iPhone 17 Pro Max - Green
Posted by: Anonymous
Verified Purchase:Yes
Good improvement in making the corner catches larger. The snap of the phone in attachments could still use improvement. With constant use, the rubber fatigues, the phone fails to snap, and it starts to fall to the floor.
Written by a customer while visiting otterbox.com
Posted by: Jason
Verified Purchase:Yes
Best case I’ve used, but a four because the rubber skin stretches out after 6 months.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Chandler
Verified Purchase:Yes
It works perfectly. The case is durable and works with accessories.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Big red
Verified Purchase:Yes
Great case. The case is a little bulky, but it has a good grip and great protection of the phone. I have been a long time Otterbox user and it has always kept my phones safe.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
It's ok but not well made. Weaker than old days
on October 29, 2025
Posted by: Anonymous
Verified Purchase:Yes
Front frame doesn't fully cover the phone's frame.
Response from otterbox.comBy Customer Service, October 31, 2025
Hello Francesco! We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: JD Nurse
Verified Purchase:Yes
This case is a beast! Very high quality materials. Easy to put together three-piece frame and cover that really protects. Good grippy sides so your phone doesn’t slip from your grip. And all your buttons are covered and work easily. I always use Otterbox cases and now I’m using the Otterbox screen protector too. I always feel safe using an Otterbox iPhone case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Orville D
Verified Purchase:Yes
Only found one issue. The side button should have been left open like the 16. Every touch triggers the camera.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mikey
Verified Purchase:Yes
I returned it because it didn’t have a screen cover. I wanted a waterproof case like I have on my I-14 pro
Response from otterbox.comBy Customer Service, November 24, 2025
Thank you for your feedback. We understand wanting a waterproof case with a built-in screen cover. Since the case you returned didn’t meet that need, we recommend checking out the OtterBox Fre Series—it’s designed for water protection and includes a screen cover for full-device coverage.
Written by a customer while visiting otterbox.com