Just purchased iPhone 17. Went to grocery store, dropped phone flat on front. I could see 3 cracks across screen and a chunk out of edge of screen. Turns out all the damage was on screen protector and not actual device screen! Defender case should have prevented this damage. Was not a huge fall. 3 feet? Glad I at least had glass screen protector. It did what my cheap Defender case could not.
Vague installation instructions. Sheet does not fit the screen very well.
Response from otterbox.comBy Customer Service, November 7, 2025
Hello, Ray! We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
The application kit was different than the last one I had. It looked more complicated, but it wasn't and it worked very well. I haven't had any problems with bubbles so far. I had a lot with the last one so I'm pretty happy with this one.
Followed the directions with a new phone out of the box. There was an air bubble in the top corner that could be worked out but it would come back quickly. I'm unsure if it's a phone flaw or a protector flaw. It's enough to warrant 3 stars. Other than that it works well.
Response from otterbox.comBy Customer Service, October 6, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.