Customer reviews from otterbox.com
OtterBox - Defender Series Pro Hard Shell for Apple iPhone 17 Pro Max - Blue
Average customer rating
4.4
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
49
4 Stars
8
3 Stars
3
2 Stars
2
1 Star
5
85%of customers recommend this product.
(
44 out of
52)
Customer Reviews for OtterBox - Defender Series Pro Hard Shell for Apple iPhone 17 Pro Max - Blue
Posted by: Nauman
Verified Purchase:Yes
I bought the defender pro for iphone 17 pro max. The inner case is flimsy as it moves when u hold it hard like it is not very strong. The quality has depreciated immensely for the price we pay for Otterbox
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 3, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Chris M
Verified Purchase:Yes
No coverage for the camera bump, silicone sleeve is loose and constantly peels off, plastic frame is fragile.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 4, 2025
Hello! Thank you for your feedback! We are always looking to improve on our cases with each iteration! If you need help with your case, we are happy to help! Please reach out to our CS team via chat and we are more than happy to assist!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
I love Otterbox since it’s very durable and timeless. However, upon receiving my Defender Series for the iPhone 17 PM, I noticed that the cut wasn’t very exact. Putting the case on the phone, I noticed that there was still a bit of the phone’s silver frame showing at the top portion where the screen meets the phone’s body. It is a measurement issue. I did write to Otterbox immediately about the issue but I didnt get a reply back. I was hoping to get a replacement cause it might have been a defect.
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, October 24, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Great case as usual. Always love the defender series. I always say I will try other cases but I always end up back to get these cases. I know these cases will protect my case the best.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: No thanks
Verified Purchase:Yes
Not a tight fitting case. I can pull my phone out of the case without unclamping the inner case. Was expecting something more Taylor fit to my device.
Response from otterbox.comBy Customer Service, November 3, 2025
Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Illio
Verified Purchase:Yes
As thin of a case you get with full drop protection. Matte finish feels great in your hands - no slip
Written by a customer while visiting otterbox.com
Customer Rating
5
Great case, durable offering great protection
on October 19, 2025
Posted by: Anonymous
Verified Purchase:Yes
As I have become accustomed to with the Otter Box brand, this case is very durable and protects my new iPhone 17 Pro Max quite well. Solid case!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Brian R
Verified Purchase:Yes
2nd revision is a great case. Fixed camera button issue and I have no complaints.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com