Customer reviews from otterbox.com
OtterBox - Symmetry Series Hard Shell for Apple iPhone 17 Pro - Purple
Average customer rating
3.6
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
8
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
4
75%of customers recommend this product.
(
6 out of
8)
Customer Reviews for OtterBox - Symmetry Series Hard Shell for Apple iPhone 17 Pro - Purple
Posted by: Mr M
Verified Purchase:Yes
Unfortunately, this new iPhone 17 pro case misses the mark pretty badly. The case is rough along the lines on the back where it is made to make the new camera design stand out. On the front, the increased borders and bump out is desired but is pressed so tightly that screen protectors may bubble. Edge screen protectors will not work with this product, and case friendly screen protectors caused the edge of the screen protector to damage. Lastly, the camera plateau is uncovered. The phone is scratch prone, so keep in mind although the bulk of the phone is protected, scratches/dents will appear in this uncovered area over time.
I've had Symmetry cases since iPhone XS Max and this is the first case that seems rushed and unfinished.
Response from otterbox.comBy Customer Service, October 7, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Review
Verified Purchase:Yes
The thing is too slick! Even after cleaning it. It is greasy and collects fingerprints of your greasy hands.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 2, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Josh
Verified Purchase:Yes
I think the case is fine. I am a bit disappointed in the MagSafe magnets, they are not as strong as I would like. My MagSafe attachments are easily removed, and have actually fallen off unexpectedly.
I do like that the case has lanyard attachments, actually 2 of them, however they are very close to the phone body not leaving any room to run the lanyard cord through. I need to take the case off in order to attach a lanyard.
I do like the camera control button as it seems to work just fine with the Apple camera control button.
I do like that the case has lanyard attachments, actually 2 of them, however they are very close to the phone body not leaving any room to run the lanyard cord through. I need to take the case off in order to attach a lanyard.
I do like the camera control button as it seems to work just fine with the Apple camera control button.
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, October 20, 2025
Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Dean
Verified Purchase:Yes
Cracked case after two days. Unable to navigate warranty
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 6, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Posted by: Bob bob
Verified Purchase:Yes
Solid case. Smooth. Easy to put phone in. Min text
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
A must have - From the fit to the design - Perfection
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: spiffmedic
Verified Purchase:Yes
Does not add a lot of bulk to the phone while still offering good protection.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: RCH17
Verified Purchase:Yes
Great case so far clear due to my phone being blue
Written by a customer while visiting otterbox.com