Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Average customer rating
4.3
(27,118 Reviews)
Rating breakdown 27,118 reviews
5 Stars
17,135
4 Stars
5,036
3 Stars
2,118
2 Stars
1,166
1 Star
1,663
81%of customers recommend this product.
(
8,912 out of
10,981)
Customer Reviews for H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Posted by: HRBlock_Lover
from Boston, MA
Verified Purchase:Yes
Using Tax software from HR Block for last 28 years (since 1998, used to be TaxCut). First time got an issue with the key, not sure why AND that is the reason for 3 stars.
Software is always easy to use and understand and that is the reason I am using for last 28 years.
Software is always easy to use and understand and that is the reason I am using for last 28 years.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Tax commissioner
Verified Purchase:Yes
I have been a customer for ever. I very long time. The program works as I expect. Leading me the way I would be going. I iLife the business program to help with extra filing needed for my business. Every deduction is found. I will remain a customer next year and beyond and the good lord willing.
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Greenvlle, SC
Verified Purchase:Yes
I had one simple question that the chat couldn't answer. I didn't see anywhere else to go. Very disappointing!
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Tra Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Great product that treats their customers well
on April 18, 2026
Posted by: FormerTurboTaxUser1
from USA
Verified Purchase:Yes
Great job with the H&R Block software. Thank you for still supporting window 10! Much better product and company than Turbo Tax!
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Onehat
from Chattanooga, TN
Verified Purchase:Yes
Due to the software not being able to reconcile and issue between my 2024 and 2025 tax statements the software would not allow me to send the tax information online. I had to print my tax information and mail it. No matter what I did following the reconciliation help screens the software would not reconcile. Looks like turbo tax next time.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jack Sprat 69
from Hell
Verified Purchase:Yes
I've been using this since 2009 and it gets worse each year. The interview keeps getting more and more basic. There are less guide prompts about forms or double checks for commonly missed items. There are just screens with huge checklists of random selections without any explanation, prompt, or guide as to what they are, except for a disclaimer of "uncommon" here and there, which implies the others could be common. When you ask for help it simply points to IRS documents. If I wanted to read those publications I would not use software at all. I question whether the "accuracy check" does anything other than see if checkboxes in the interview have a corresponding entry on the form. It selects random valid entries such as PFL selections and does not remember that you cleared them. It did not apply any logic to the check, for example I accidentally added a place to a withholding which made the withholding more than the income itself, I realize that is my error, but it makes no sense and that's the kind of thing I would think would be looked for. I am certain pervious versions flagged these things with "are you sure?" You now also have to complete the entire interview again if you make a change to one section of it. For example I needed to add an amount to my cash receipts on schedule C and had to go through the whole process of all income again to do that.
Cons: Hard to prepare
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Sandstorm141618
from Minnesota
Verified Purchase:Yes
I find it's easier to navigate the program online. Which by doing online program I would have owed less, but it would have been a larger expense to use rather than buying the program and installing it. Should be the other way around when navigating the program.
Pros: Easy to import documents
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, April 21, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: mt3775
from San Francisco, ca
Verified Purchase:Yes
Great that it works with the older windows, only reason we made the switch from turbotax. Hard to figure out how to correct 2 errors because there is no support or explanation. Only figured out one of them by reading a lot online. Never could figure out the second issue but the tax return was accepted.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock