Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Average customer rating
4.3
(27,049 Reviews)
Rating breakdown 27,049 reviews
5 Stars
17,106
4 Stars
5,019
3 Stars
2,109
2 Stars
1,160
1 Star
1,655
81%of customers recommend this product.
(
8,872 out of
10,930)
Customer Reviews for H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Posted by: Anonymous
from st. Petersburg FL
Verified Purchase:Yes
As usual the listing of income was very straightforward
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sonia, Social Media, April 17, 2026
We’re so happy to hear you had a good experience with our product. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Joesmif
from California
Verified Purchase:Yes
Generally very easy to use and reasonably priced if you can get it on sale. As far as I can tell there's no option that includes the state filing cost which feels a bit disingenuous. The AI chat feature is moderately helpful but can't do anything for you it can only tell you how to do things. Unsurprisingly this needs refinement.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Total keeps changing without making any changes.
on April 17, 2026
Posted by: vijuj
from Ca
Verified Purchase:Yes
Feels like calculations are incorrect. Lost trust in the software. If you open an entry and close without making any changes, still the refund or owe amount changes. I have seen this in previous years software but it happens even in 2025 software. Searching on google shows it happened to many people. Seriously considering switching to another software next year
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Lucy903
from Mesa, AZ
Verified Purchase:Yes
Would like the option to transfer software to a new computer with an activation code. Format for foreign address in 1040 was tricky and I was unable to file 1040 electronically
Pros: Easy to prepare
Value
3
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Len Tang
from Pasadena, CA
Verified Purchase:Yes
After using it for several years, I find it confusing and ultimately hard to e-file with, which is sort of the point of tax software. I have had to print hard copies and mail them in the last two years.
Cons: Time consuming
Value
2
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from ny,ny
Verified Purchase:Yes
very buggy this year. have used for 20+ years. 1. couldn't update until very last minute. kept telling me i was off line which was never true. nothing in my copy indicated whether i was premium or deluxe. had to go to invoice. 2. i had some oil royalties. in same interview form i had to enter info twice. result doubled amount. if i didn't fill out second request, amount came out as 0. finally i just added amount to Ordinary dividend so i wouldn't understate income. 3. the rmd part was a mess. my rmd was X. I took out 2X. your interview had 2 parts/ under withdrawing or over accumulating. never clear where i should enter my X = RMD 2X = actual withdrawal. clearly i had taken out my full rmd. result = fine of 3500. finally I went in and edited form which was clearer. What was your rmd. how much did you actually take out. i put in my X and 2X
Pros: Fast
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: EFFFFFF
from ORLANDO, FL
Verified Purchase:Yes
I HAVE USED THIS PRODUCT BEFORE AND IT NEVER FAILS TO PROVIDE A GOOD EXPERIENCE.
Pros: Easy to prepare
Cons: Time consuming
Value
5
Response from HRBlockBy Sonia, Social Media, April 17, 2026
We’re so happy to hear you had a good experience with our product. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Colorado Springs
Verified Purchase:Yes
I could not import my Bank of America or Merrill tax information which meant I had to hand jam the information. Not happy!
Cons: Hard to import documents
No, I would not recommend this to a friend.
Response from HRBlockBy Amy, Social Media Department, April 17, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock