Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Average customer rating
4.3
(26,837 Reviews)
Rating breakdown 26,837 reviews
5 Stars
17,009
4 Stars
4,977
3 Stars
2,074
2 Stars
1,144
1 Star
1,633
81%of customers recommend this product.
(
8,760 out of
10,783)
Customer Reviews for H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Customer Rating
4
OK, but home office questions non sensical
on April 14, 2026
Posted by: sfffffff
minus one star for crazy questions in home office deduction that were impossible to understand
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: CoJoEPT
Verified Purchase:Yes
Been using this software for several years , it walks you through step by step.
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
great miscues
on April 14, 2026
Posted by: rubens29
your software is full of errors and your helping desk is useless , i filled next year if im still alive with another company im done with your messing software
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TOMbernardim
from Fernandina. FL
Verified Purchase:Yes
This is great software
Easy to use
My only issue is when the review is performed, it doesn't give better instructions on how to fix the problems
Easy to use
My only issue is when the review is performed, it doesn't give better instructions on how to fix the problems
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from OR
Verified Purchase:Yes
Excellent software - easy to use and updated with new tax changes
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: JVdv
Verified Purchase:Yes
can not give a 5 star rating because the state program is not able to let me exempt from state taxes the interest from Federal Home Loan Banks and Federal Farm Credit Banks
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
4
H&R Block software is accurate and trustworthy
on April 14, 2026
Posted by: Auburn Stud
from Texas
It's been difficult in some areas to get from one thing to another, but overall I trust H&R Block software.
Pros: Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from BALTIMORE MD
Verified Purchase:Yes
LOST ALL THE ENTRIES EVEN THOUGH I DID SAVE THEM. CAUSE ME TIME MONEY TO RE DO IT AGAIN
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock