Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Average customer rating
4.3
(26,589 Reviews)
Rating breakdown 26,589 reviews
5 Stars
16,889
4 Stars
4,926
3 Stars
2,039
2 Stars
1,125
1 Star
1,610
81%of customers recommend this product.
(
8,625 out of
10,604)
Customer Reviews for H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Posted by: Walter Tab
from chicago
Verified Purchase:Yes
First time ever doing my taxes and did not feel confidant that i got it right. The AI help is useless. I thought i was to get a free review of my input but that became so confusing i just gave up. You would think it would be easy to printout what i inpuut - you know print out all the forms and a summary. Try to do that when using it for the first time. It is a joke
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: WV major deficiency
from West Virginia
Verified Purchase:Yes
Your WV version not supporting the Motor Vehicle property tax credit is a major deficiency. Most people I know will be looking elsewhere without that one item supported.
Cons: Time consuming
No, I would not recommend this to a friend.
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: RichFS1
Verified Purchase:Yes
Updates for the program that were available during this filing season would show an error message each time I tried to install the new updates. Not until I tried several different options did the update become successful.
Cons: Time consuming
I would recommend this to a friend!
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
Bug in state program wasted 5 hours of my time
on April 10, 2026
Posted by: Anonymous
from South Carolina
Verified Purchase:Yes
Bug in state program wasted 5 hours of my time and forced me to paper file. I had royalties for another state with no tax due after I did that state return. When I did my SC the Schedule TC "Net tax due the the other state" was "0", zero. This was correct, but was flagged as an "error that must be corrected" in order to file electronically. Nothing I tried including entering incorrect data to trick the software got rid of the error.
I have had this problem for about 3 or 4 years since the bug first appeared. The paper file was correct.
On a positive note. The federal and other state worked flawlessly and the AI questions generated answers that were not only correct but were technically difficult and correct.
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: EllisB
from PA
Verified Purchase:Yes
It does not work with a K1 from EDP. Also had to file my PA state return on paper.
No, I would not recommend this to a friend.
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
random requests for 23 and 24 year old taxes
on April 10, 2026
Posted by: Jaceface
from Lebanon Mo
i dont understand the purpose of asking for a "bonus depreciation" from 2002 and 2003? online chat was useless, and Irs couldn't answer it either. what happens now that I left it blank because no one could answer me on what it was?
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Also Sorry
Verified Purchase:Yes
The Premium HR Block software lost or deleted one of my 2 e-filings, noted when I went to check status. Both e-file submissions were accepted when originally filed. Both files were available on the screen check status area when the program was opened for three days, then suddenly gone. Chat person zero help. Only offered simple obvious solutions, none of which helped or provided a way to recover my filing. Per the chat person, no way to recover.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
2025 Edition continues the tradition of great performance in doing taxes!
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock