Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Average customer rating
4.3
(26,589 Reviews)
Rating breakdown 26,589 reviews
5 Stars
16,889
4 Stars
4,926
3 Stars
2,039
2 Stars
1,125
1 Star
1,610
81%of customers recommend this product.
(
8,625 out of
10,604)
Customer Reviews for H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Customer Rating
4
Great Except For State
on April 10, 2026
Posted by: Kevin J R
from Virginia
Makes doing taxes much easier. Would give five stars, but don't like the fact that after paying extra for Premium software with state tax preparation it does not allow even one free state tax electronic filing.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: kiddjc55
from South Bend, IN
Verified Purchase:Yes
I have used H& R Block software for over 10 years and have found it to be very easy to use and I especially like the built in checks and balances that it performs to make sure that it is accurate and with low risk of audit.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for being a loyal H&R Block customer over the years! We’re thrilled to hear you had a positive experience and truly appreciate your continued trust and valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Boatracer59
from Harrison Twp., MI
Verified Purchase:Yes
I have used H&R Block tax software for many years. I find it meets most of my needs but leaves me to do some of the work that I think could be included in the program such as investment calculations and explanations for why some income is taxed at a different rate than others.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Roswell NM
Verified Purchase:Yes
Have used H&R Block tax preparation software for years! Always had a good experience! I highly recommend this product!
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
5
EXCELLENT PRODUCT....USED IT FOR OVER 20 YEARS
on April 10, 2026
Posted by: NandaK
from FORT PIERCE, FLORIDA
Verified Purchase:Yes
I have been using this product for over 20 years and never been audited because the software walks you through all the steps with such ease that it literally takes me very little time to process my tax returns. I do three of such returns for three members of my family and it has never stirred me wrong.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Hello Nanda, thank you for your excellent feedback and for being a loyal user for over 20 years! We’re thrilled to hear how smoothly the software continues to support you—and even multiple family members—year after year. It’s great to know the step-by-step guidance helps make filing quick, easy, and reliable for you. We truly appreciate your long-standing trust and look forward to continuing to support you for many tax seasons to come.
Written by a customer while visiting HRBlock
Posted by: Herc20
from Hartford, CT
Verified Purchase:Yes
It's better than doing everything by hand but it leaves much to be desired. The product leaves it up to the user to complete certain necessary forms and simply tells the user to consult IRS instructions. Not what I would expect for a product labeled "premium." The lack of adequate advice within the product almost led me to making a substantial error.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Youngdumbandbroke
from FL
Verified Purchase:Yes
It was more difficult to navigate. Didn't auto jump to next entry block once I pressed return. I found myself typing errors. Like instead of 1234, it would be 123456 because the second block should have been 456.
Cons: Hard to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bill1789710
Verified Purchase:Yes
Once again makes taxes easier and almost fun. I didn't notice the shoebox function this year, it was useful.
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock