Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Average customer rating
4.3
(26,527 Reviews)
Rating breakdown 26,527 reviews
5 Stars
16,862
4 Stars
4,914
3 Stars
2,029
2 Stars
1,118
1 Star
1,604
81%of customers recommend this product.
(
8,594 out of
10,560)
Customer Reviews for H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Posted by: chft85
from Rivesville WV
Verified Purchase:Yes
I had various problems with this year software. Most frustrating was while entering sales of equities the program would create whole line entries on it's own. The program often skipped over pages as I progressed thru the entries. Because I have used the program in years past, I was aware of the missed pages. I was a bit disappointed with the software this year. I tried to find a way to contact Block to report the problems but found no information for a contact.
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Keith21136
from Reisterstown, MD
Verified Purchase:Yes
Way easier to understand than TurboTax. Took me a third of the time to work through my taxes
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
on April 9, 2026
Posted by: Taxiboy
You have to add or be more specific of where to enter Sales tax collected that is embedded in credit cards 1099-K.
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Rumbich
Verified Purchase:Yes
This is my second year I am using this software and it is easy, secure and we got our calculated tax refund
Pros: Easy to prepare, Easy to import documents, Fast
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Gerry C
Verified Purchase:Yes
Disappointed that Merrill Lynch wasn’t included to be downloaded
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Ronb7
from CO
Verified Purchase:Yes
I have used H&R for years and have found it to be very good. I do recommend it to my friends and family
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from California
Verified Purchase:Yes
The software did not catch and prevent an over the limit contribution to an IRA. Why wouldn't your software pick that up and identify it during the last step which is to verify accuracy before filing.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Di Mc
from St. Paul, MN
Verified Purchase:Yes
I’ve used H&R Block Tax program for many years and I never worry about inaccurate returns.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock