Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Average customer rating
4.3
(26,425 Reviews)
Rating breakdown 26,425 reviews
5 Stars
16,816
4 Stars
4,884
3 Stars
2,017
2 Stars
1,113
1 Star
1,595
81%of customers recommend this product.
(
8,536 out of
10,494)
Customer Reviews for H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Posted by: nhs40
from Chicago, Illinois
Verified Purchase:Yes
I bought this after trying to do my taxes with the online program but that program didn't work well so I bought the Premium 2025. It woked well but was unable to recover the H&R information from past years so I had to input all the information again. It couldn't even import the info from the online program I had started. This should be easy to remedy in your programming.
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
1
Very poor quality control this year
on April 7, 2026
Posted by: RW01
Your last two Federal updates have change my refund amount each time... Worst software quality control I have witnessed since using H&R Block software (since at least 2018... oldest year still on this computer).
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Moving to TT
from NC
Verified Purchase:Yes
I have mostly simple taxes. However it took until a 3-April update before your crapware would calculate QBI for a small brewery I am a passive partner with. S-Corp.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MW4786
from Upstate New York
Verified Purchase:Yes
Only problem was the inability to import 1099s due to insufficient storage within the product
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Disappointed in Colo
from COLORADO
Verified Purchase:Yes
The software would not allow me to file Colorado State Tax Return, claimed one state return included.
This is the 'PREMIUM' version 'built for complex taxes' was the selling point, the third package in the four-tier software offering, however, several gray areas/you are on your own... on K-Statement entries.
This is the 'PREMIUM' version 'built for complex taxes' was the selling point, the third package in the four-tier software offering, however, several gray areas/you are on your own... on K-Statement entries.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: K Hagen
from ND
Verified Purchase:Yes
I have used this software for years and this year was the worst!! I had to wait for weeks to file because of the software not issuing an update for K-1. I will probably switch software next year.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Wheeling il
Verified Purchase:Yes
Overall it is a good product. Have some knowledge of the tax laws so it was not as bad. My biggest complaint was the not so clear RMD section of filling it out. Why couldn’t it be instructed for amounts needed to be taken for qualified plans for plan year 202x. Amounts actually taken for qualified plan year 202x. Similarly, for nonqualified plans. The HR block language is confusing.
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: RichMSU68
from Florida
Verified Purchase:Yes
been using your programs for years - there is a reason for that - trust
Pros: Easy to import documents, Fast
Value
5
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock