Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Average customer rating
4.3
(26,369 Reviews)
Rating breakdown 26,369 reviews
5 Stars
16,791
4 Stars
4,872
3 Stars
2,011
2 Stars
1,108
1 Star
1,587
81%of customers recommend this product.
(
8,509 out of
10,453)
Customer Reviews for H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Posted by: Bobby V1
Verified Purchase:Yes
Leaving the program flow (a go to) for long term capital gains is clunky. As a programmer I was always advised to avoid go tos.
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: CNM2026
from OH
Verified Purchase:Yes
My daughter buys this every year and does my taxes. It's so easy and explains everything, if any questions or need further review. Great program every year!!!
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Tax software works similar to turbo tax
Overall satisfied but print function still needs improvement
Overall satisfied but print function still needs improvement
Pros: Easy to prepare
I would recommend this to a friend!
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from KY
Verified Purchase:Yes
We have used H&R Block Premium software for many years, and have always been pleased with how it is user friendly.
I was terribly disappointed in the AI helper, though (the reason I’m not giving the product 5 stars this year). Very generic and no help whatsoever.
I was terribly disappointed in the AI helper, though (the reason I’m not giving the product 5 stars this year). Very generic and no help whatsoever.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: ReReR
from Ventura Ca
Verified Purchase:Yes
I have been a customer since the turn of the millennium. Back then it was Taxcut. I always went back to this software. Although this year I had several issue that were disappointing. The initial download was difficult. I ended up downloading all 5 or seven downloads before I knew it was on my computer. Called in for help and was able to get one of the downloads working. The individual assisting was marginally technical and able to help. Also the comments and help sections were not as clear as the past.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Ratings-Only Reviews
Based on the average of (16,596) ratings-only reviews
Overall Customer Rating
4.5
Would recommend? Yes
(
1,888 out of
2,102)
Value
4.4