Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Average customer rating
4.3
(26,425 Reviews)
Rating breakdown 26,425 reviews
5 Stars
16,816
4 Stars
4,884
3 Stars
2,017
2 Stars
1,113
1 Star
1,595
81%of customers recommend this product.
(
8,536 out of
10,494)
Customer Reviews for H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Posted by: Owl54
from Birmingham AL
Verified Purchase:Yes
I bought the early release in November. I slowly added my data over the following months. In late February, I realized that the program, for some reason, did not update over the new year, even though I ran the update process numerous times. In March, even working with your technical assistance team, it would not update.
Eventually I received a link to a new program but had to start my data entry from scratch. This was a pain. After years of using Tax Cut, this was my most frustrating experience.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from VIRGINIA
Verified Purchase:Yes
I have been using Block Forman years and are completely satisfied with the produce.
Pros: Easy to prepare, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Somedangname
Verified Purchase:Yes
Software is getting opaque. Hard to know what they are really asking me.
At the end, it flags things that were entered correctly strait from the 1098 or review capital gains that were already reviewed do no have ! On them.
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bama Man
from Alabama
Verified Purchase:Yes
Too many erroneous error messages that wasted my time tracking down.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Backup Withholding not Downloaded
on April 6, 2026
Posted by: Bill1839
The HR Block program did not download Backup Withholding figures from my Brokerage forms at TR Price. I caught the error for tax year 2025, but not for 2024. I had to file an amendment for 2024. These are significant amounts so this was a very disappointing weakness in the program. In the meantime I have filed paperwork to end future Backup withholding.
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: NotBobDylan
from Huntington, WV
Verified Purchase:Yes
Did not find it to be a good Tax program . I think I was overcharged on what my tax liability actually was. Can not understand why the copy of my return that I printed out did not contain a Schedule C. I am a 1099-NEC filer , self employed.
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Don't think it calculated No Tax on Tips correctly
on April 6, 2026
Posted by: Juuc
from ATL
Verified Purchase:Yes
I don't think it calculated "No Tax on Tips" correctly for 1099-NECs
Cons: Doesn't maximize refund
Value
2
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Minnesota
Verified Purchase:Yes
I have used this for years with great results, but the 2025 version did not seem to have the proper information for handling the Bonus depreciation offered by the new legislation in 2025.
I called and received no help.
I called and received no help.
Pros: Easy to prepare
Cons: Time consuming
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock