Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Average customer rating
4.3
(26,425 Reviews)
Rating breakdown 26,425 reviews
5 Stars
16,816
4 Stars
4,884
3 Stars
2,017
2 Stars
1,113
1 Star
1,595
81%of customers recommend this product.
(
8,536 out of
10,494)
Customer Reviews for H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Posted by: MemyselfandIandus
from SD
Verified Purchase:Yes
Not sure if I figured out how to enter HSA gains correctly. No option to UPLOAD my investment info, so had to do manually. Then accidentally deleted it (no undo button)(no confirm delete button)...had to reenter then it was in a different order...uggghhh! Only used HR Block because TurboTax no longer will let me use Windows 10
. Wasn't happy to change resolution setting on computer, but ok. Still unsure why I was deducting taxes paid with 2024 return. Immediately got hit with 'let us share your info with third parties' which is not why I paid for the program!....just to give review I have to agree to terms and conditions!
. Wasn't happy to change resolution setting on computer, but ok. Still unsure why I was deducting taxes paid with 2024 return. Immediately got hit with 'let us share your info with third parties' which is not why I paid for the program!....just to give review I have to agree to terms and conditions!
Cons: Time consuming, Hard to prepare, Hard to import documents
Value
2
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Roped off
from Ma
Verified Purchase:Yes
Tried to E field my federal and state returns. Both were rejected and I received no instructions on how to see or correct the reason for this. Your product is pathetic. How do I get my money refunded.
Cons: Time consuming, Hard to prepare
Value
1
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Mr Met
from Marlboro, NJ
Verified Purchase:Yes
I have always been a Turbo Tax user. However, they required Windows 11 this year which I do not have. So, I purchased H&R Block Premium 2025 which works on Windows 10. It was very easy to use and maneuver through, and it transferred the prior years data from Turbo Tax. Overall, I was very satisfied.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New Jersey
Verified Purchase:Yes
Had to manually send in New Jersey because your program couldn’t handle a simple K-1 on a rental property.
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from FL
Verified Purchase:Yes
Have used this tax product now for several years and find it easy to work with and get my stock sales recorded properly.
Pros: Easy to prepare
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
2
Gets worse every year.(the downloadable version)
on April 2, 2026
Posted by: Emcaf
from Az
Verified Purchase:Yes
I’ve used your sw for about 15years. I do the taxes for 6 of my family’s taxpayers. Each year the sw seems worse and worse. And the ai assistant is terrible, doesn’t address any of my concerns instead pointing me in silly directions. The sw seems to ask many question with very limited applicability but misses key issues likely important to many tax filers. And the warnings seem bugged.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Tom202642025
from San Antonio
Verified Purchase:Yes
I find the tax software is getting more difficult to use than in years past. Because of the lack of detailed explanations, I found myself researching on the web to enter correct information.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Beware of the lack of transparency/support
on April 2, 2026
Posted by: Jan Worth
This was a considerable burden in amount of completion time involved in due to the crude way required to toggle from screen to screen. Also the fact that any state credits of which there are now many due to the multitude of tax changes render the e-filing of state taxes null and void requiring a print out in which alternative printing is required so beware of this or you will waste a multitude of costly copy paper.
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock