Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Average customer rating
4.3
(26,425 Reviews)
Rating breakdown 26,425 reviews
5 Stars
16,816
4 Stars
4,884
3 Stars
2,017
2 Stars
1,113
1 Star
1,595
81%of customers recommend this product.
(
8,536 out of
10,494)
Customer Reviews for H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Posted by: Anonymous
from Denton Texas
Verified Purchase:Yes
I have used Tax Act Premium for several years now and plan to continue - It's the best.
HRB support helps if I get stuck or need clarification
HRB support helps if I get stuck or need clarification
Pros: Easy to prepare, Maximizes refund, Fast
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
on April 2, 2026
Posted by: Ken Brill
The IRS rejected my federal e-file because of my wife's AGI, yet we filed jointly. This doesn't make sense, and I don't know how to fix it.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
Value
4
Response from HRBlockBy Abigail, Social Media, April 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Maryland
Verified Purchase:Yes
I have used this for several years and been very pleased.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: remanhawk
from erie,pa
Verified Purchase:Yes
There was no place to enter estimated taxes for state that I paid, software says its with fderal. Federal was fine but never asked about state(premier software)
Pros: Easy to prepare, Easy to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
zero stars
on April 2, 2026
Posted by: Mad in the US
If i could choose zero stars I would do that. Fix your stupid printing glitch and I might come back. I've tried all the stupid tips and tricks and for some reason the forms won't print on 1 page, they're too big. its freaking 2026 fix the glitch
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Wyldpea
from central TX
Verified Purchase:Yes
STILL don't explain some forms I was required top fill out? This has been your major weakness for years, and years now!
Pros: Maximizes refund
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Customer Rating
4
Super tool to do your own taxes even with complex
on April 2, 2026
Posted by: Wolfe88
Verified Purchase:Yes
On auto purchase because this is the best software I’ve found retail for complex situation tax preparation. A few issues that add time to completing, but support is helpful and nothing that cannot be resolved. Keep getting better!
Pros: Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: WCJ61
from New York, NY
Verified Purchase:Yes
Disappointed the estimated taxes forms for federal and local weren’t automatically generated as in previous years
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock