Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Average customer rating
4.3
(26,425 Reviews)
Rating breakdown 26,425 reviews
5 Stars
16,816
4 Stars
4,884
3 Stars
2,017
2 Stars
1,113
1 Star
1,595
81%of customers recommend this product.
(
8,536 out of
10,494)
Customer Reviews for H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Customer Rating
3
Could be better, but like it better than turbo tax
on April 2, 2026
Posted by: Anonymous
Verified Purchase:Yes
Sometimes the screens can be cumbersome, sometimes they are helpful. I would like the option of being able to file an EZ form for some of the taxes I prepare even though I have the premium version.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Dave in Racine
from Mount Pleasant, WI
Verified Purchase:Yes
Everything is correct except the Wisconsin College Savings form instructions. The form changed a few years ago and the H&R folks missed it.
Pros: Easy to prepare, Easy to import documents
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Canon City, CO
Verified Purchase:Yes
In general great, but very hard to figure how to file an amended return. I ended up mailing my amended return.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: JUST AS CONFUSION 25
from SAVANNAH, GA
Verified Purchase:Yes
USED H&R SOFTWARE FOR 2024 RETURNS AND IT WAS VERY CONFUSING. DECIDED TO GIVE IT ANOTHER CHANCE WITH MY 2025 RETURN AND MY EXPERIENCE WAS NO BETTER. PROBABLY WILL NOT USE NEXT YEAR.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
Written by a customer while visiting HRBlock
Posted by: irritation with robot
Verified Purchase:Yes
When asking for help on a specific problem I was not allowed to speak to a human. The AI robot only had a few choices and none of them addressed my issue.
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
Written by a customer while visiting HRBlock
Posted by: Anonymous
from IL
Verified Purchase:Yes
easy to use. shows your mistakes so you can fix them.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Charlotte NC
Verified Purchase:Yes
I bought this a couple weeks ago. It was easy to use.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Cons: Hard to prepare
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: jose67
from FL
Verified Purchase:Yes
I was good to use this software. In the future continue used it.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock