Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Average customer rating
4.3
(26,425 Reviews)
Rating breakdown 26,425 reviews
5 Stars
16,816
4 Stars
4,884
3 Stars
2,017
2 Stars
1,113
1 Star
1,595
81%of customers recommend this product.
(
8,536 out of
10,494)
Customer Reviews for H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Posted by: Maybe 2026
Verified Purchase:Yes
I have been using this package (premium) for about 15 years now. The last couple years it has become increasingly difficult to use. This year I was unable to get it loaded on my windows 10 machine that I always use. With a great deal of help from a young lady at your help line (after an extended conversation with a worthless AI assistant) I was able to get the software working and finished my project in about 24 hours.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Ashley, Social Media Department, March 31, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Asheville, NC
Verified Purchase:Yes
Block’s logical format allows me to prepare our taxes each year without an accounting background and still feel confident in the results.
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Rocket RC
from Rossmoor CA
Verified Purchase:Yes
Your product was average at best. I could not get your software to upload my account information from Merrill Lynch and T Rowe Price. I had to enter it manually. You have a ways to go to measure up to Turbo Tax.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I've used this software for many years. Unfortunately, it is not getting better. In fact, it's becoming harder to use. This is not because taxes in general are more difficult to understand. Instead, it appears that whoever is setting up the prompts in the program software is not testing them on actual users. In my own case, I've prepared several returns this year. And in doing so I've come across several instances where the questions/prompts could be answered either way, and each would be correct! This is horribly confusing, and requires referring to the IRS regulations to understand what exactly is needed. That's not helpful, and simply makes the whole experience more difficult. I think I'll try TurboTax next time.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
Written by a customer while visiting HRBlock
Posted by: Pete32955
from Florida
Verified Purchase:Yes
Used it for years - loved it. However, went back to look at the status which read NOT FILED. I checked IRS and they had cashed my check over 20 days ago. I retransmitted it to the IRS and was told they already it. Once filed I took updates to check the status. If this is the problem, you need to warn users DON'T TAKE UPDATES AFTER YOU'VE FILED.
Cons: Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: KWSpurs
Verified Purchase:Yes
The AI assistant was not very useful. Questions were unanswered or not able to be answered that I think should have been. Maybe I needed a subscription or to opt into some service but I think in today's AI centric world that basic questions related to the content within your product should be available.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Wausau, WI
Verified Purchase:Yes
It worked as usual, although support for dual citizens is marginal, like dual recipient of social security.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Improve with more ability to scan documents
on March 31, 2026
Posted by: HalAR
from WA
Relatively easy, but it would be easier if I could simply scan the tax documents I have received from my various accounts.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock