Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Average customer rating
4.3
(26,473 Reviews)
Rating breakdown 26,473 reviews
5 Stars
16,837
4 Stars
4,900
3 Stars
2,022
2 Stars
1,116
1 Star
1,598
81%of customers recommend this product.
(
8,569 out of
10,529)
Customer Reviews for H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Customer Rating
4
Great software but getting help from you guys is d
on March 25, 2026
Posted by: Freedom 1960
from Florida
Verified Purchase:Yes
The software is the best. However, accessing help from you guys have proven to be quite challenging for me.
Pros: Maximizes refund, Easy to import documents, Fast
Cons: Hard to prepare
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 26, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Indiana
Verified Purchase:Yes
I have been using this program for over 20 years and I was always done right.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 26, 2026
Hi Chris! Thank you for the great review. We’re glad you’ve been using this program for over 20 years and that it has always done right by you. We appreciate you sharing your experience!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
This is my go to tax software for over a decade now. It is simple, comprehensive and accurate. I don't begin to need everything it offers...but it serves all my needs
I would recommend this to a friend!
Value
3
Response from HRBlockBy Asiya, Social Media Department, March 26, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Tojo218
Verified Purchase:Yes
The program was easy to use, and my refund posted to my account 1 week after filing.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 26, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: CES8
from Ohio
Verified Purchase:Yes
I have used this program for over 15 years and this year has been such a disappointment! In the Ohio state tax I was allowed one of two choices for a credit. I made my choice and when I filed they found the program had subtracted both credits. I am now corresponding to correct the issue. What a hassel for a senior tax payer. If I have to file an amended form, I assume the program will do it again.
Value
2
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: nothappygobacktoturbotax
Verified Purchase:Yes
it is difficult to speak to a live person and even then, my issue was not resolved.
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
The software program did not work properly. It did not copy information I entered correctly to the final form submittted to irs. I had to delete one legitimate deduction in order for the irs to accept the form. So it cost me money.
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: SoloM
Verified Purchase:Yes
I am on my 4th tax report and the program is not working properly. When I put in the wages of the first spouse and then enter the information of the 2nd., the wages of the second also goes to change the first. I am questioning the reliability of the software.
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock