Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Average customer rating
4.3
(26,527 Reviews)
Rating breakdown 26,527 reviews
5 Stars
16,862
4 Stars
4,914
3 Stars
2,029
2 Stars
1,118
1 Star
1,604
81%of customers recommend this product.
(
8,594 out of
10,560)
Customer Reviews for H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Posted by: Anonymous
from norwich ny
Verified Purchase:Yes
i have used taxcut for many years, the new one dud not upload last years nearly as well as others did, also its tough to get a tax answer from help, but you can get software answers pretty well.
Pros: Maximizes refund
Cons: Hard to import documents
I would recommend this to a friend!
Value
2
Response from HRBlockBy Sydney, Social Media Department, March 16, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
1
Error in software - still not fixed from last year
on March 16, 2026
Posted by: Anonymous
from los angeles, ca
Verified Purchase:Yes
The federal software should pass through estimated taxes for state and does not pass thorugh 4th quarter. Manual fix then prohibits e-filing. Last year and this year H&R block software is not doing a simple and expected caluculation correclty. And this is a PREMIUM version I paid for. So disappointed it is in error 2 years in a row. Terrible expereience and such a hassle.
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sydney, Social Media Department, March 16, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: JL19
from Tenn
Verified Purchase:Yes
I started with Block in 2019 and am satisfied. Easy start and easy finish.
Always a little adjustment due to tax changes , but simple use.
Always a little adjustment due to tax changes , but simple use.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
awesome support
on March 16, 2026
Posted by: Jesse support
from El Paso, TX
the phone support provided by Jesse this morning to get me through my issues on my return was phenomenal.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 16, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Scr88
from Texas
Verified Purchase:Yes
I find the software easy to use & It also had the 1040-X that I needed.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
buggy software in the Mac version and bad math
on March 16, 2026
Posted by: ebop
from Phoenix, AZ
Verified Purchase:Yes
I found the software file itself to be a little unreliable for this version of HR Block. It sometimes would not open and the required updates after the beginning of the year would not complete seamlessly, appearing as though the update failed and requiring that the update be started again. I was eventually able to complete my taxes but with some effort. It also seemed that some of the calcs from HR Block's software last year were wrong (thankfully on nothing critical for the prior year's submission--double check your capital loss carryovers calculations!) but an import of data caused THIS year's taxes to be wrong in my first pass through, so I had to redo and submit values manually to avoid problems. I have been using HR software for years, but is was a bad enough experience to make me rethink next year. Keep pushing AI into the process and the decision to drop HR will be easy.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sydney, Social Media Department, March 16, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Software kept crashing before submission to IRS.
on March 16, 2026
Posted by: lou6163
I bought this item and was not satisfied I could not file but two taxes before the software began crashing and I could not complete the other 3 that I had to do . Gave erronous errors that did not pertain to customer. Required updates even after updating software. I total loss in my business customer satisfaction.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: BlueEagle
from Missouri
Verified Purchase:Yes
I've use this software for years and it makes things really simple
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock