Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Average customer rating
4.3
(25,021 Reviews)
Rating breakdown 25,021 reviews
5 Stars
16,113
4 Stars
4,562
3 Stars
1,854
2 Stars
1,013
1 Star
1,479
82%of customers recommend this product.
(
7,798 out of
9,556)
Customer Reviews for H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Posted by: edge2026
Verified Purchase:Yes
While the product is fairly straight forward, it seems that the information available for clarifying some questions is less complete than before. My tax situation is meaningfully less complex than it was when I was working, but I seem to have to look outside the HR Block software more often for explanations or answers to questions. I also encountered situations where the software was asking multiple times for information that I could download, and I had to then go back and delete redundant copies of the data. While staying with Block may be easier because of importing data from prior year's returns, I'm not sure I would recommend it to a first time buyer.
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: RMMCO
from Denver, Colorado
Verified Purchase:Yes
I have used the software for 16 years. I use the Premium version as I have a business and many investment items. The best part is the software keeps up with new tax laws and update the software every year.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Big_John
from Ridgecrest, CA
Verified Purchase:Yes
Been using for years. Easy Update from previous years return and add new data. Rolls into state return easily.
Pros: Easy to prepare, Easy to import documents, Fast
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Rural VA
Verified Purchase:Yes
I was filing MFJ with a deceased spouse, once I indicated that there was a deceased tax payer on the return it would have been helpful if the program had given me specific advise in how to proceed. On previous returns my name was listed second so I started the return with that order, then thought better of it and switched the names and checked the spouse to be deceased instead of the taxpayer but the program didn't forget that I had previously listed the taxpayer as deceased and decided we were both deceased and embroiled me into completing the info for Form 1310.
I had to go on line to find out that the name of the surviving spouse should be listed first on the return, and get clear information about how to receive a refund check.
As soon as system knew that the return had a deceased spouse (one or the other of us - we can both be described as a spouse. A whole lot of information should have popped up but no, just what was to me a lot of confusing info about completing the 1310.
Also the program gave me grief over a W2 wanting to know the State reporting # which was not shown on the W2 and how much State tax was withheld, which was not shown because nothing had been withheld. It didn't like "o"
In the end I had 3 returns going and had to be careful not to confuse them because I couldn't delete the trash ones.
At one point I was thinking of trying another tax software but battled on and was able to electronically file the Fed and mail the State. The program did give me very specific info about how to prepare the State for mailing and writing the check for tax due.
But finally the program asked if I wanted to save the program in some way, I clicked on the PDF option and clicked "yes" to allowing it to make changes to the computer and now my computer won't print anything.!! Thank goodness that I have a granddaughter who will come and put it right for me.
Will I use H & R Block next year? We will see, my return will be much simpler no W2 for one thing.
I had to go on line to find out that the name of the surviving spouse should be listed first on the return, and get clear information about how to receive a refund check.
As soon as system knew that the return had a deceased spouse (one or the other of us - we can both be described as a spouse. A whole lot of information should have popped up but no, just what was to me a lot of confusing info about completing the 1310.
Also the program gave me grief over a W2 wanting to know the State reporting # which was not shown on the W2 and how much State tax was withheld, which was not shown because nothing had been withheld. It didn't like "o"
In the end I had 3 returns going and had to be careful not to confuse them because I couldn't delete the trash ones.
At one point I was thinking of trying another tax software but battled on and was able to electronically file the Fed and mail the State. The program did give me very specific info about how to prepare the State for mailing and writing the check for tax due.
But finally the program asked if I wanted to save the program in some way, I clicked on the PDF option and clicked "yes" to allowing it to make changes to the computer and now my computer won't print anything.!! Thank goodness that I have a granddaughter who will come and put it right for me.
Will I use H & R Block next year? We will see, my return will be much simpler no W2 for one thing.
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to select topics for income and deductions
on March 6, 2026
Posted by: Anonymous
from San Jose, CA
Verified Purchase:Yes
Have used the H&R Block tax software for many years and find it easy to use and a bit cheaper than the TurboTax program.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: axxe223
Verified Purchase:Yes
This product was not better than Turbo Tax. The inability to increase the font size made it difficult to see, Chat GPT answered my questions far better than the built in tax assistant. Additionally, the software did not do a good job handling royalty income or capital loss carryovers.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock
Posted by: NotHappy5567
Verified Purchase:Yes
I have been using your software for years but am disillusioned with this years version. I went thru the interview process and found that answering all your questions correctly led to 'issues' later on, even though I followed your advice exactly.
Cons: Doesn't maximize refund
Value
3
Response from HRBlockBy Corrina, Social Media Department, March 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Lore27
from El Paso, TX
Verified Purchase:Yes
I have been using H&R Block software for a number of years and have had no problems.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 7, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock