Customer reviews from HRBlock
H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Average customer rating
4.3
(24,992 Reviews)
Rating breakdown 24,992 reviews
5 Stars
16,097
4 Stars
4,558
3 Stars
1,849
2 Stars
1,010
1 Star
1,478
82%of customers recommend this product.
(
7,784 out of
9,536)
Customer Reviews for H&R Block - Tax Software Premium 2025 - Windows, Mac OS
Posted by: sometimes not easy to use
from Upland, CA, 91786
Verified Purchase:Yes
Sometimes your explanation is confusing. And sometimes the 'next' button leads back to where Istarted.
Value
4
Response from HRBlockBy Sydney, Social Media Department, March 5, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Easy to use as usual. Walked me right through the process as it has for over 15 years.
Pros: Easy to prepare, Easy to import documents
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 5, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Stacey return
Verified Purchase:Yes
I have used H&R Block software for several years, but this year I had a problem filing a Kansas return. I was eligible for the Kansas Homestead refund, but I had to file manually because the software wasn’t available or wasn’t working.
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Alvin Dark
Verified Purchase:Yes
Easy but needs more prompts and questions. I had to go to IRS website for some of the things I needed to know.
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Champaign Il
Verified Purchase:Yes
Was very easy to do. I have a small business that was covered also.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Ratings-Only Reviews
Based on the average of (16,259) ratings-only reviews
Overall Customer Rating
4.5
Would recommend? Yes
(
1,697 out of
1,888)
Value
4.4